ServiceNow Otto for App Engine release notes
Summarize
Summary of ServiceNow Otto for App Engine release notes
ServiceNow Otto for App Engine is an AI-enhanced application that allows creators to embed AI assets into custom applications, enabling app users to leverage AI capabilities during runtime. The Australia release introduces updates that reflect the rebranding of ServiceNow’s AI experience to "ServiceNow Otto®" and enhances AI asset creation and integration within the platform.
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Key Features
- Conversational AI asset creation: With a ServiceNow Otto for Creator subscription, users can create AI assets conversationally using the Build Agent, generating agentic workflows, AI agents, and skills for custom apps.
- Licensing tiers for AI capabilities: The ServiceNow AI Platform now offers three tiers—Foundation (basic AI insights), Advanced (productivity-boosting AI), and Prime (full autonomous AI asset creation and management)—with feature access depending on the subscription level.
- ServiceNow Otto® branding: The conversational AI platform formerly known as Now Assist has been rebranded to ServiceNow Otto®, emphasizing its capabilities for multimodal interactions and autonomous orchestration across workflows.
- LLM service changes: The Now LLM Service is deprecated as the default large language model for new or inactive AI assets, with a third-party LLM now selected by default, though the Now LLM Service remains available for manual selection.
- Installation and activation: ServiceNow Otto for App Engine is available via the ServiceNow Store, requiring customers to request installation through the store interface.
Related ServiceNow Applications and Features
- AI Agent Studio: Centralized management for creating, managing, and testing AI agents and agentic workflows.
- AI Admin Hub: A console for setting up, configuring, and monitoring Now Assist applications and generative AI features.
- Now Assist AI agents: Entities that simulate human-like intelligence using large language models to enhance productivity.
- ServiceNow Otto for Creator: Provides generative and agentic AI tools to improve development efficiency on the ServiceNow AI Platform.
- AI Skill Kit: Enables creation and publication of custom prompts and skills for Now Assist to tailor AI interactions.
Practical Benefits for ServiceNow Customers
With these enhancements, customers can expect a more integrated and conversational approach to building AI capabilities within their custom applications, streamlined AI asset management, and flexible licensing options to align AI usage with organizational needs. The rebranding to ServiceNow Otto® reflects a maturing AI experience that supports autonomous, multimodal workflows, helping organizations drive productivity and innovation through AI-powered applications on the ServiceNow platform.
The ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Australia release.
ServiceNow Otto for App Engine highlights for the Australia release
- ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Prepare for Now LLM Service to be deprecated in a future release.
- If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent.
See for more information.
New in the Australia release
- Australia Patch 2
- Create AI assets conversationally with Build Agent
- If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps.
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Changed in this release
- Australia Patch 5
- Now Assist > ServiceNow Otto® announcement
- Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
- Australia Patch 4
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
Activation information
Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.