Change Management release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Change Management Release Notes - Australia Release

    The ServiceNow® Change Management application in the Australia release offers enhanced capabilities to systematically manage the lifecycle of IT changes with minimal disruption. This release introduces new administrative roles, improved conflict detection options, customizable change templates, and accessibility improvements that streamline and standardize change management processes for ServiceNow customers.

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    Key Features

    • Granular Admin Role: The new snchangeadmin role replaces the general admin and ITIL roles by providing feature-specific granular permissions. This role includes subordinate roles like snchangewriter, changemanager, and snchangecab.cabmanager, enabling precise control over Change Management configurations and system properties.
    • Exclude From Conflict Detection: Change requests can be excluded from conflict checks by setting the "Exclude from conflict detection" field to true. This prevents these records from appearing in conflict detection results, allowing better management of change conflicts.
    • Change Templates and Models: Customers can now configure change templates tied to specific change models. These templates control mandatory and read-only fields through field policies, providing a standardized baseline for common changes. Templates support lifecycle management features such as proposing, reviewing, versioning, and retiring.
    • Enhanced Data Model for Change Templates: An improved data model supports better categorization and role-based access control for change templates across all change models. This model is optional for new standard changes and does not affect existing change catalogs or require migration.
    • New Plugins: Several new plugins introduced include:
      • Change Management-Flows: Implements flows to manage the Refresh Impacted Services process more efficiently.
      • ITSM Dynamic CI Flows: Provides flows to synchronize affected CI dynamic groups.
      • Flows for State Transition Models: Manages lifecycle of State Transition templates including publishing and retirement.
    • Accessibility Enhancements: The Create a Change Request page now supports browser zoom up to 400% with a reflow feature that rearranges content into a vertical, stacked layout to maintain usability without scrolling. This improves accessibility for users with low vision or varied device constraints. Reflow can be disabled via system properties if desired.

    Key Outcomes

    • Administrators gain precise control over Change Management configuration through the new granular roles, improving security and operational governance.
    • Change managers can better manage conflict detection, excluding certain change requests from conflict checks to reduce noise and improve accuracy.
    • Standardization and compliance are enhanced through configurable change templates linked to change models, facilitating consistent and efficient change creation processes.
    • Improved categorization and role-based access for change templates help organizations manage change processes at scale with appropriate access controls.
    • The introduction of new process flows through plugins simplifies and automates key Change Management procedures, reducing manual overhead.
    • Accessibility improvements ensure that all users, including those with visual impairments, can effectively use the Change Management application, supporting inclusivity and compliance with accessibility standards.

    The ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Australia release.

    Change Management highlights for the Australia release

    • Configure the properties in Change Management application using the sn_change_admin role.
    • Manage conflict detection for change request using the new Exclude from conflict detection option.
    • Configure change templates with a specific change model.
    • Use change templates to manage the change request creation process.

    See Change Management for more information.

    New in the Australia release

    Granular admin role

    Assign the single feature-specific granular sn_change_admin role to users to grant permission to configure Change Management features and system properties. This role replaces the previous general admin and ITIL roles. The sn_change_admin role includes the sn_change_writer, change_manager, and sn_change_cab.cab_manager roles.

    Exclude change request records from conflict check
    Exclude change requests from the conflict check process by setting the Exclude from conflict detection field to true. This setting also means that the change record is not displayed as a conflicting change when conflict checker is run on other change records.
    Create change templates
    Control mandatory and read-only fields for change models by configuring change templates and defining template field policies. Change templates provide baseline standardization for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change templates, templates used for change models can be proposed, reviewed, versioned, or retired.
    Enhanced data model for change templates

    Use the enhanced data model that supports better categorization and role-based access for change templates for all change models automatically. This feature is optional for newly created standard changes.

    This data model does not impact the existing standard change catalog and migration of these standard changes is not required.

    Activation information

    Change Management is a ServiceNow AI Platform feature that is active by default. The Change Management plugins listed are activated by default.

    Plugin information

    Change Management plugins

    The following plugins are new in Australia:

    • Change Management-Flows (com.snc.service.change_management.flows): Implements the Change-Refresh Impacted Services flow to manage the Refresh Impacted Services process instead of relying on the Progress Worker table.
    • ITSM Dynamic CI Flows (com.snc.service.dynamic_ci_flows): Implements flow (IPC- Dynamic CI Group) to manage the Sync Affected CI Dynamic Group process instead of relying on the Progress Worker table.
    • Provides flows for State Transition Models (com.snc.itsm.state_transition_model.flows): Provides flows that manage the publishing and retirement life cycles of the State Transition templates.

    Accessibility information

    Reflow for Create a change request page

    The Create a change request page now supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.

    This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages.