ServiceNow Otto for App Engine release notes
Summarize
Summary of ServiceNow Otto for App Engine release notes
ServiceNow Otto for App Engine empowers creators to enhance custom applications with AI assets that end users can utilize at runtime. The Australia release introduces significant updates and rebranding aligned with ServiceNow’s new AI experience brand, ServiceNow Otto®. This platform integrates conversational AI capabilities within ServiceNow workflows, enabling agentic workflows, multimodal interactions, and autonomous orchestration for cross-system processes.
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Key Features
- Conversational AI asset creation: With a ServiceNow Otto for Creator subscription, users can create AI assets conversationally using Build Agent, including agentic workflows, AI agents, and skills for custom apps.
- New licensing tiers: ServiceNow AI Platform offers three tiers—Foundation (basic AI insights), Advanced (productivity-boosting AI), and Prime (autonomous AI asset creation)—with feature access varying by subscription.
- LLM Service update: The Now LLM Service is deprecated as the default model provider; new or inactive AI assets default to third-party large language models, though manual selection of Now LLM remains available.
- Rebranding: Now Assist is now part of the ServiceNow Otto experience, reflecting expanded conversational AI capabilities integrated within the platform.
Activation and Related Applications
ServiceNow Otto for App Engine is available via the ServiceNow Store, requiring installation requests through that channel. It works in tandem with several related ServiceNow AI offerings:
- AI Agent Studio: Centralized creation, management, and testing of AI agents and agentic workflows.
- Now Assist: Generative AI designed to enhance user productivity through conversational and proactive experiences.
- AI Admin Hub: A console for configuring and monitoring Now Assist applications.
- Now Assist AI agents and Skill Kit: Tools to build human-like AI agents and custom prompts or skills for Now Assist.
Practical Implications for ServiceNow Customers
Customers can expect an enhanced AI experience that enables more intuitive, conversational development of AI-enhanced workflows and agents within their custom ServiceNow applications. The tiered licensing model helps align capabilities with business needs, while the shift to third-party LLMs may impact AI asset performance and configuration choices. The rebranding to ServiceNow Otto clarifies the unified AI experience across ServiceNow products.
The ServiceNow Otto for App Engine application enables creators to enhance custom applications with AI assets that app users can leverage at runtime. ServiceNow Otto for App Engine was enhanced and updated in the Australia release.
ServiceNow Otto for App Engine highlights for the Australia release
- ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for App Engine. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
- Prepare for Now LLM Service to be deprecated in a future release.
- If you have a ServiceNow Otto for Creator subscription, you can create AI assets conversationally using Build Agent.
See Now Assist for App Engine for more information.
New in the Australia release
- Australia Patch 2
- Create AI assets conversationally with Build Agent
- If you have a ServiceNow Otto for Creator subscription, you can use Build Agent to conversationally create agentic workflows, AI agents, and skills for custom apps.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Changed in this release
- Australia Patch 5
- Now Assist > ServiceNow Otto® announcement
- Now Assist introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.
- Australia Patch 4
- Large language models on the ServiceNow AI Platform®
- The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
Activation information
Install ServiceNow Otto for App Engine by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.