Care Team Operations for Biomed release notes
Summarize
Summary of Care Team Operations for Biomed release notes
The Care Team Operations for Biomed application in ServiceNow enables healthcare organizations to report and fulfill biomedical and related support issues efficiently. The Australia release, updated on March 12, 2026, introduces enhanced AI-driven conversational capabilities and security improvements designed to streamline case creation and improve security for healthcare biomedical operations.
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Key Features
- Now Assist in Virtual Agent Integration: Care team members can create support requests conversationally using Now Assist within the Care Team Portal or Care Team Mobile app. This feature guides users through clarifying questions and validates requests using AI agents, ensuring accurate case intake for healthcare IT, biomed, facilities, or environmental services.
- Care Team Operations Case Creation AI Voice Agent: Enables case creation via phone conversations, allowing care teams to report issues easily without manual entry. Note that this requires the Care Team Operations plugin installed for the specific request types.
- Security Enhancements: The Australia release strengthens instance security with granular read-only field controls on the ServiceNow AI Platform. New options such as “strictreadonly” and “clientscriptmodifiable” provide better protection while maintaining backward compatibility. This update also delegates some administrative tasks to feature administrators, reducing dependency on full administrators.
- ServiceNow AI Platform Licensing Tiers: The AI platform now offers three tiers—Foundation, Advanced, and Prime—each providing different levels of AI capabilities and access to generative AI skills and workflows to match organizational needs.
Important Upgrade Information
Upgrading to the Australia release requires attention to new read-only security settings, which are configurable to maintain compatibility and security. Technical details and guidance are available through ServiceNow knowledge bases. Additionally, role permissions have been updated to empower feature administrators with more capabilities.
Activation and Related Applications
- Activation: Care Team Operations for Biomed is available via the ServiceNow Store and must be installed through a request process.
- Related Solutions: Integration with Healthcare Operations Core provides foundational services for hospital operations, while Care Team Mobile delivers a mobile interface for care teams to report issues effectively.
What This Means for ServiceNow Customers
Healthcare organizations using ServiceNow can leverage enhanced AI-driven conversational tools to simplify and accelerate biomedical issue reporting and case management. Improved security controls ensure compliance and data protection while enabling more flexible administration. The application’s availability through the ServiceNow Store and integration with other healthcare operations products supports streamlined deployment and comprehensive operational workflows.
The ServiceNow® Care Team Operations for Biomed application contains the case types to report and fulfill healthcare biomedical issues. Care Team Operations for Biomed was enhanced and updated in the Australia release.
Care Team Operations for Biomed for Biomed highlights for the Australia release
- Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments.
- Leverage the Care Team Operations Case Creation AI voice agent to create cases conversationally over the phone.
- Care Team Operations for Biomed has received security enhancements in the Australia release.
See Care Team Operations for Biomed for more information.
Important information for upgrading Care Team Operations for Biomed to Australia
The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to KB2718122 for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see Configuring read-only security options.
If you have the feature administrator role, you can now complete tasks that were initially reserved for users with the broader administrator role.
Care Team Operations for Biomed features
- Create support requests using Now Assist in Virtual Agent
- Create support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case creation AI agents and is available in Care Team Portal and Care Team Mobile.
- Care Team Operations Case Creation Voice AI agent
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The Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone.
Note:For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed.
- Australia Patch 1
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
Activation information
Install Care Team Operations for Biomed by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.