ServiceNow Otto in Platform Analytics release notes
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Summary of ServiceNow Otto in Platform Analytics Release Notes
ServiceNow Otto in Platform Analytics, formerly known as Now Assist, leverages generative AI to enable conversational analysis of business data without requiring technical expertise. The Australia release enhances these capabilities, focusing on AI Data Explorer and Query Generation to empower users to generate insights, visualizations, and data stories through natural language queries.
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Key Features
- AI-Generated Insights: Users can ask questions in natural language to receive documented insights and visualizations, with AI guiding the analysis and suggesting follow-up queries. Two modes—Standard and Extended analysis—help uncover deeper insights.
- Integration with External Data: Supports extended data sources and seamless integration with external systems via Data Fabric tables, enabling more comprehensive company-wide insights.
- Document Editing and Collaboration: Users can collect, edit, and organize insights within explorations and collaborate simultaneously with colleagues in a shared workspace to refine analyses and accelerate decisions.
- Contextual Intelligence: AI Data Explorer can be triggered from any application, list, or visualization, providing contextual awareness and usage pattern insights to surface the most relevant data.
- Enhanced Query Generation: Improvements include support for Glide Lists, FXCurrency data types, manual and autogenerated segments with domain separation, and better handling of complex segment logic.
- Customization and Accessibility: Semantic metadata in configuration tables can be customized and transferred via update sets. Accessibility enhancements include keyboard navigation and reorder controls for exploration nodes.
- Renaming and Admin Console Update: Now Assist has been renamed ServiceNow Otto®, and the Now Assist Admin Console is now AI Admin Hub, reflecting ongoing branding updates.
Key Outcomes
- Enables non-technical users to explore and analyze business data conversationally, accelerating data-driven decision-making.
- Improves data exploration with AI-guided insights, actionable recommendations, and enhanced visualization options.
- Supports integration of diverse data sources for a comprehensive analytical view across organizational data.
- Facilitates collaboration on data analysis, fostering alignment and faster consensus among teams.
- Offers improved management of semantic context and segments, increasing accuracy in AI-generated responses.
- Provides better accessibility and usability features to accommodate diverse user needs.
Activation and Availability
Now Assist (ServiceNow Otto) applications for Platform Analytics are either included by default or available through the ServiceNow Store. Customers can install and manage these applications via the store and refer to cumulative release notes there for detailed version history.
Now Assist in Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through generative AI. These skills let you analyze your business data through conversational interactions, without a technical knowledge of Platform Analytics. Now Assist in Platform Analytics applications were enhanced and updated in the Australia release.
Now Assist in Platform Analytics highlights for the Australia release
The following highlights are specific to AI Data Explorer, which relies on Query Generation in the back end.
- AI-Generated Insights: Ask questions in natural language and see them turned into documented insights and visualizations. AI guides your analysis and suggests follow-up questions to deepen your exploration. Switch between two powerful modes, Standard analysis and Extended analysis, to uncover hidden insights.
- Integration with External Data: Extend supported data sources and enable seamless integration with external systems through Data Fabric tables to gain more complete insights across the company’s diverse data.
- Document Editing and Organization: Shape your data story exactly as you need it. Collect, edit, and organize insights directly within your exploration.
- Collaboration with Other Users: Transform data analysis by working simultaneously with colleagues in a shared space to refine analyses, align on insights, and accelerate data-driven decisions.
- Smart Integration with Contextual Intelligence: Trigger AI Data Explorer instantly from any application, list, or data visualization. Doing so accesses powerful insights enhanced by contextual awareness and usage patterns to highlight the data that matter most to you.
See for more information.
Important:
Now Assist in Platform Analytics applications are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Changed in this release
- Australia Patch 5
- Promote selected indicators in AI Search results
- Add high-quality indicators that you identify to a list. The indicators on that list are given a boost in AI Search results for Query Generation.
- View more indicator insights in Extended analysis
- See directional trends over time and indicator target information in Extended analysis summaries.
- Improvements to data visualizations in Query Generation responses
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- Single-score charts now render sparklines by default.
- When a user query on indicator data does not specify a visualization type, the response returns the indicator's default chart type.
- Now Assist renamed to ServiceNow Otto®
- The Now Assist Admin Console is now AI Admin Hub and many other changes have been made. This renaming is a work in progress.
- Australia Patch 4
- Query indicator data
- Get scores from automated indicators in your AI Data Explorer explorations. Only classic automated indicators, not Data snapshots, are supported.
- Australia Patch 3
- Explorations not available from visualization or list for unsupported scope
- You can't open AI Data Explorer from a data visualization or list that shows data from a protected scope that is not supported.
- Improvements to generated segments
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- The names of automatically generated segments now include both the module name and the name of the application it belongs to.
- Improved logic to join conditions for segments generated from reports and report sources. More complex conditions such as global OR are now supported.
- Australia Patch 2
- Explore data from protected scopes
- Provide access to protected application scopes to AI Data Explorer and Query Generation, and you can use data from those application tables in explorations. (Query Generation bundle 5.2)
- Improvements to how segments are handled
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- Manual segments are re-ranked to take priority over automatically generated segments.
- Prompt changes made to better support manual segments.
- More segments are passed to the LLM to increase the chance of the correct segment getting selected. Twelve segments are passed instead of three.
- Segments longer than 2000 characters are dropped to prevent context window bloat.
(Query Generation bundle 5.2)
- Query Generation support for Glide Lists
- Query Generation now supports Glide List fields on tables.
- Australia Patch 1
- Customize semantic metadata in configuration tables
- Customize semantic descriptions and usage instructions in the table and column configuration tables. Unlike the previous method of editing Entity and Dimension records, these changes can be transferred between instances through update sets.
- View recommended actions
- AI Data Explorer can suggest actions based on the insights that it generates in an exploration.
- Ask questions about FX currency data
- Query Generation now supports the FXCurrency (Currency 2) data type. This means that you can use AI Data Explorer to explore financial operations data, including those within Source-to-Pay Operations.
- Benefit from improvements to segments
- Segments are reusable definitions in Query Generation that provide non-obvious context to assist the semantic layer or LLM to select the correct dimension and values. Users can create manual segments via a new form. A scheduled job synchronizes
manual and autogenerated segments. This job also cleans up segments to help surface the correct segments and reduce noise.
Manual segments are re-ranked to take priority over automatically generated segments.
Domain separation is also now supported, with a Domain field on the Segments table. Segments based on reports and filters inherit the source domain. Manual segments have domains that are passed up to the Segments table on synchronization. Segments aren't supported for modules on domain-separated instances.
Activation information
Now Assist applications for Platform Analytics are either included by default or you can install them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Accessibility information
- (June 2026 AI Data Explorer) Keyboard navigation allows tabbing between the text editor and the icons.
- (June 2026 AI Data Explorer) Users can use move up/move down control menu items to change the order of question/response nodes in the exploration. Previously they could only drag the nodes.