AI Search integration for customer and consumer service portals release notes

  • Release version: Store
  • Updated August 6, 2026
  • 1 minute to read

    • Version history for the AI Search integration for customer and consumer service portals on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.2.2 - August 2026
    Changed: Enabled Fluent support for AI Search for Customer Portals
    Version 1.1.0 - December 2025
    Changed: Added support for custom icons in the knowledge search template, allowing customizable icon rendering within GenAI search results.
    Version 1.0.5 - May 2023
    Fixes.
    Version 1.0.2 - April 2021
    New: Support for AI Search on CSM and CSP portals