Contracts and Entitlement Workflows release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Contracts and Entitlement Workflows Release Notes

    The Contracts and Entitlement Workflows application enhances ServiceNow’s ability to manage service contracts and entitlements throughout their lifecycle. It supports customer service teams by extending catalog and order management functionalities to automate contract creation, modification, renewal, and entitlement management.

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    Key Features

    • Contract and Subscription Management: Create, modify, suspend, resume, or cancel contracts and entitlements, including those for product inventory-based flows.
    • Renewal Automation: Auto-generate renewal opportunities and quotes, with support for early renewals and terminations, asynchronous renewal workflows for large contracts, and automatic syncing of new contract lines.
    • Contract Consolidation and Expansion: Consolidate upsells, downsells, and multiple contracts during renewal cycles; add new subscriptions or line items during amendments; and reflect dynamic pricing based on ramps and derived price products.
    • Pricing and Quantity Management: Capture and calculate upsell/downsell amounts, renewal markups or markdowns, and manage subscriptions with price and quantity ramps effectively.
    • Workflow Enhancements: Updated workflows to manage covered products, contract line structures aligned with product offers, and support for bulk modifications of contracts or contract lines in a single transaction.

    Key Outcomes

    • Streamlined contract lifecycle management, allowing customer service teams to efficiently handle complex contract scenarios such as renewals, amendments, and consolidations.
    • Improved automation reduces manual effort in renewal processing and contract modifications, including early renewals and terminations.
    • Enhanced visibility into contract details with dynamic pricing and ramp information accessible directly from contract line views.
    • Support for managing product inventory-based contracts enables broader contract coverage aligned with physical product offerings.

    Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.4.2 - June 2026
    Enhancement: Enables users to process early renewals and early terminations on contract lines that have ramps.
    Version 14.2.0 - May 2026
    Defect Fixes related to contract consolidation, amendments and renewals
    Version 14.1.0 - April 2026
    Change: Ability to run renewal workflow in asynchronous manner when the number of lines being renewed crosses a threshold number.
    Version 14.0.0 - March 2026
    • New:
      • Consolidation of upsells and downsells into a renewal opportunity and quote.
      • Ability to consolidate two or more contracts during their renewal cycle.
      • View ramp details directly from contract line list view for subscriptions with associated quantity or price ramps.
      • Contract lines reflect dynamically calculated prices and contributing line items for derived price products.
    Version 13.0.0 - December 2025
    • New:
      • Support for auto generating renewal opportunity and quote at different times
      • Auto syncing of new lines on contract to existing renewal opportunity and quote
      • Early renewal workflow to automate termination of existing customer contract and renewing before the standard renewal date
      • Modify workflow enhancements to support calculation of upsell/down-sell amounts by capturing effective date for quantity modifications, and updating dates on subscriptions accordingly
      • Enhancements to support renewal of subscriptions with price and quantity ramps
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    • New:
      • Upsell and Downsell existing subscriptions on a contract
      • Contract expansion by adding new subscriptions to a contract
      • Modify entire contract or multiple contract lines in a single transaction
      • Renew product inventory-based contracts
    Version 10.0.0 - August 2025 (Xanadu)
    • New:
      • Upsell and downgrade existing subscriptions on a contract.
      • Contract expansion by adding new subscriptions to a contract.
      • Modify entire contract or multiple contract lines in a single transaction.
      • Renew product inventory-based contracts.
    Version 9.0.0 - May 2025 (Yokohama)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 8.0.0 - May 2025 (Washington DC, Xanadu)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 7.0.0 - February 2025
    • New:
      • Create contracts and entitlements for product inventory based flows.
      • Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
    Version 4.0.1 - November 2024
    • New:
      • Create single contract from an order with multiple lines.
      • Add new lines to an existing contract.
      • Create quotes when modifying or renewing a service contract.
    Version 3.0.1 - August 2024
    New: Includes workflow updates to manage covered products on contracts.
    Version 2.0.2 - May 2024
    • New:
      • New workflows to cancel or suspend/resume service contracts
      • OOB renewal workflow to capture renewal orders
      • Create contracts for subscription products
    • Changed: Contract line item structure updated to reflect product offer structure
    Version 1.0.1 - February 2024
    This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.