Contracts and Entitlement Workflows release notes

  • Release version: Store
  • Updated August 6, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Contracts and Entitlement Workflows release notes

    The Contracts and Entitlement Workflows application on the ServiceNow Store enhances catalog and order management to support customer service teams in effectively managing service contracts and entitlements. It provides comprehensive lifecycle management, including contract creation, modification, renewal, and termination workflows tailored for subscriptions, product inventory, and service contracts.

    Show full answer Show less

    Key Features

    • Contract and Subscription Management: Ability to create, modify, suspend, resume, and cancel contracts and entitlements, including product inventory-based flows.
    • Renewal Automation: Automated generation of renewal opportunities, quotes, and transactions; supports early renewals and terminations; consolidation of upsells, downsells, and multiple contracts during renewal cycles.
    • Pricing and Quantity Ramps: View and manage ramp details directly from contract line views with dynamic price calculations and effective date handling for quantity modifications.
    • Contract Expansion and Amendments: Add new subscriptions or line items to existing contracts and modify multiple contract lines in a single transaction.
    • Workflow Enhancements: Support for asynchronous renewal workflows for large volumes and improved handling of subscription renewals including merging VLP line items for simplified management.
    • Renewal Markup/Markdown: Capture factors to calculate renewal price adjustments and automatically sync new contract lines to renewal opportunities and quotes.

    Key Outcomes

    • Streamlined Renewal Processes: Consolidation of multiple line items simplifies subscription renewals, reducing administrative overhead and improving accuracy.
    • Improved Contract Flexibility: Customers can manage contract lifecycle events and amendments efficiently, supporting complex subscription and product inventory scenarios.
    • Enhanced Visibility: Direct access to ramp details and dynamic pricing ensures transparent contract management and better decision-making.
    • Scalable Operations: Asynchronous workflows enable handling large renewal volumes without performance degradation.
    • Automation and Accuracy: Automated renewal workflows and synchronization reduce manual effort and errors, facilitating proactive contract management.

    Version history for the Contracts and Entitlement Workflows application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.5.1 - August 2026
    Defect Fixes: Subscription renewals consolidate all VLP line items into a single renewal line. When renewing a subscription with multiple VLP products, the system merges all VLP lines into one renewal line with quantity 1, inheriting the term from the original VLP and referencing the most recent VLP line on the contract to maintain historical continuity. This simplifies the renewal process and makes it easier to manage.
    Version 14.4.2 - June 2026
    Enhancement: Enables users to process early renewals and early terminations on contract lines that have ramps.
    Version 14.2.0 - May 2026
    Defect Fixes related to contract consolidation, amendments and renewals
    Version 14.1.0 - April 2026
    Change: Ability to run renewal workflow in asynchronous manner when the number of lines being renewed crosses a threshold number.
    Version 14.0.0 - March 2026
    • New:
      • Consolidation of upsells and downsells into a renewal opportunity and quote.
      • Ability to consolidate two or more contracts during their renewal cycle.
      • View ramp details directly from contract line list view for subscriptions with associated quantity or price ramps.
      • Contract lines reflect dynamically calculated prices and contributing line items for derived price products.
    Version 13.0.0 - December 2025
    • New:
      • Support for auto generating renewal opportunity and quote at different times
      • Auto syncing of new lines on contract to existing renewal opportunity and quote
      • Early renewal workflow to automate termination of existing customer contract and renewing before the standard renewal date
      • Modify workflow enhancements to support calculation of upsell/down-sell amounts by capturing effective date for quantity modifications, and updating dates on subscriptions accordingly
      • Enhancements to support renewal of subscriptions with price and quantity ramps
    Version 11.0.0 - August 2025 (Yokohama, Zurich)
    • New:
      • Upsell and Downsell existing subscriptions on a contract
      • Contract expansion by adding new subscriptions to a contract
      • Modify entire contract or multiple contract lines in a single transaction
      • Renew product inventory-based contracts
    Version 10.0.0 - August 2025 (Xanadu)
    • New:
      • Upsell and downgrade existing subscriptions on a contract.
      • Contract expansion by adding new subscriptions to a contract.
      • Modify entire contract or multiple contract lines in a single transaction.
      • Renew product inventory-based contracts.
    Version 9.0.0 - May 2025 (Yokohama)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 8.0.0 - May 2025 (Washington DC, Xanadu)
    • New:
      • Create renewal opportunity from contracts and entitlements
      • Generate renewal transactions automatically by configuring auto-renewal
      • Capture factors to calculate renewal markup or markdown
      • Expand (add new line items) contracts as part of amendments
    Version 7.0.0 - February 2025
    • New:
      • Create contracts and entitlements for product inventory based flows.
      • Manage lifecycle of product inventory based contracts and entitlements using Modify, Cancel, Suspend and Resume workflows.
    Version 4.0.1 - November 2024
    • New:
      • Create single contract from an order with multiple lines.
      • Add new lines to an existing contract.
      • Create quotes when modifying or renewing a service contract.
    Version 3.0.1 - August 2024
    New: Includes workflow updates to manage covered products on contracts.
    Version 2.0.2 - May 2024
    • New:
      • New workflows to cancel or suspend/resume service contracts
      • OOB renewal workflow to capture renewal orders
      • Create contracts for subscription products
    • Changed: Contract line item structure updated to reflect product offer structure
    Version 1.0.1 - February 2024
    This application extends the catalog management and order management capabilities to support customer service teams in managing service contracts and entitlements.