Recommended Actions - Advanced release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Recommended Actions - Advanced release notes

    The Recommended Actions - Advanced application on the ServiceNow Store enables users to create AI/ML-driven recommendations using ServiceNow Predictive Intelligence models. This application evolves through regular updates to enhance compatibility, functionality, and user experience, supporting enterprise needs for intelligent action recommendations within their ServiceNow environment.

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    Key Features

    • AI/ML Integration: Leverages Task Intelligence and Predictive Intelligence models to generate actionable recommendations.
    • Resource Generators: Supports various types of resource generators, including Task Intelligence Classification and Similarity with Trend, enabling tailored recommendation logic.
    • Agentic Workflow Support: Allows passing dynamic search terms as guidance input to execute agentic workflows effectively.
    • Accessibility Compliance: UI components meet WCAG 2.2 AA standards, including enhanced zoom and reflow support, ensuring accessibility for all users.
    • Role and Access Control: Role inheritance and ACL configurations are reviewed and aligned to support subscription-based access control securely.
    • Logging and Monitoring: Improved error logging for Task Intelligence and Machine Learning integration and support for background monitoring modes.
    • Performance and Compatibility: Upgraded to compile with Java 21 for better platform compatibility and performance improvements.

    Version Highlights and Improvements

    • Version 14.0.0 (June 2026): Java 21 upgrade, enhanced role and ACL alignment, accessibility improvements, agentic workflow enhancements.
    • Version 13.0.1 (March 2026): Added total search results display in AI search tab with Hybrid Search enabled.
    • Versions 11.x and 10.x (2025): Fixes for field recommendations display, improved search result filtering, increased timeout thresholds, and enhanced logging.
    • Versions 7.x and 8.x (2024): Introduced new resource generator types for Task Intelligence similarity, active/staging solution support, and configuration authoring enhancements.
    • Versions 4.x and 5.x (2023): Updates to support prediction tracking, background monitoring, and simplified admin console flows.

    Practical Benefits for ServiceNow Customers

    • Enable intelligent, AI-driven recommendations that improve decision-making and operational efficiency.
    • Access improved system compatibility and security through updated Java support and refined role-based access controls.
    • Ensure compliance with accessibility standards, providing inclusive user experience for all team members.
    • Leverage enhanced logging and monitoring for easier troubleshooting and system health management.
    • Benefit from continual improvements and fixes that maintain optimal application performance and feature set.

    Version history for the Recommended Actions - Advanced application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.0.0 - June 2026
    • New:
      • Java 21 compile upgrade – The Recommended Actions application has been upgraded to compile with Java 21, ensuring platform compatibility and performance improvements.
      • Role inheritance & ACL review in the base system – Role inheritance and ACL configurations in the base system have been reviewed and aligned for subscription-based access control.
      • Accessibility (A11y) improvements – Core UI and seismic components now meet WCAG 2.2 AA standards, including 400% zoom and reflow support for improved accessibility compliance.
      • Agentic Workflow Enhancement – Dynamic search terms can now be passed as Guidance input to support agentic workflow execution in Recommended Actions.
    Version 13.0.1 - March 2026
    • New: The total number of search results is displayed in the AI search tab of the Recommended Actions Contextual side panel when Hybrid Search is enabled.
    • Fixed: Minor fixes for this release.
    Version 12.0.1 - December 2025
    Fixed: Minor fixes for this release.
    Version 11.0.2 - September 2025
    • Fixed:
      • The field recommendations now display correctly upon page refresh.
      • The search results now update correctly when you select a source or facet filters on the Search page.
      • The default timeout for similarity resource generator has been increased.
    Version 11.0.1 - August 2025
    • Improved the TI/ML error logs to identify issues in the RA x TI/ML integration.
    • Minor bug fixes for this release.
    Version 10.0.2 - May 2025
    New: Added more support for logging in task intelligence resource generator type.
    Version 9.0.1 - February 2025

    Added threshold on timeout of ML prediction API calls when called from recommended actions framework via system property.

    Version 8.0.2 - November 2024
    • Added TI Similarity with Trend resource generator type
    • Update RA resource generator for TI similarity to handle different input/output tables
    Version 7.0.2 - August 2024
    • New Resource Generator Type for TIAC Similarity.
    • Authoring changes for configuring Resource Generator.
    • Implementation to show active/staging solutions for Similarity/Classification.
    Version 6.0.0 - February 2024
    Changes to Task Intelligence Classification (TIC) Resource Generator to support Top N Results for classification rules.
    Version 5.0.0 - November 2023
    Uptake schema change to support simplified TI admin console flow. Allows Monitor Only configuration for each output field of Task intelligence models.
    Version 4.0.0 - August 2023
    • Changes to Task Intelligence Classification (TIC) Resource Generator to track prediction results.
    • Changes to handle background monitoring modes for the TIC models.
    • Fixes for Similarity-based resource generator.
    Version 3.0.0 - May 2023
    • Added support for the new resource generator of type Task Intelligence Classification.
    • Fixes.
    Version 2.0.0 - November 2022
    Fixes
    Version 1.0.0 - August 2022
    Recommended Actions - Advanced enables users to create recommendations based on Artificial Intelligence/Machine Learning models that were created using ServiceNow Predictive Intelligence.