EMR Help release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of EMR Help release notes

    The EMR Help application on the ServiceNow Store has undergone multiple updates to enhance accessibility, security, role management, and data protection. These release notes cover key improvements from version 1.1.1 (June 2021) through version 5.5.0 (June 2026), helping ServiceNow customers understand the evolution of functionality and compliance features in EMR Help.

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    Key Features

    • Accessibility Enhancements: Version 5.5.0 introduces platform-wide WCAG 2.2 AA compliance including automated accessibility checkers and support for 400% zoom and reflow across forms, lists, and request flows. Accessibility checkers were also added to the EMR Portal.
    • Security and Compliance: Non-Glide access control hardening and subscription alignment have been implemented to close access control gaps, ensuring permissions match subscription entitlements precisely. The Australia release (v5.3.0) added granular read-only field protections on the ServiceNow AI Platform with new “readonlyoption” settings to balance security and flexibility.
    • Role Refinements: Introduction of a dedicated EMR Help Fulfiller role inheriting Viewer permissions to improve entitlement tracking. The Requester role has been refined to restrict inherited permissions, aligning its scope with intended use and enhancing security.
    • Data Protection: Version 3.0.0 introduced Column Level Encryption Enterprise for PHI data protection using a new encryption module. This module supports both new and existing customers and enhances protection of sensitive fields, particularly in question-answer tables.
    • Subscription and Compatibility Updates: Releases include true-ups to major ServiceNow platform releases (Zurich, Xanadu, Washington DC, Vancouver) ensuring compatibility and leveraging platform improvements.
    • Bug Fixes and Performance Improvements: Various minor fixes addressing login page issues, API response formatting, and role permission corrections have been applied across versions.

    Practical Implications for ServiceNow Customers

    • Customers can expect improved accessibility compliance meeting WCAG 2.2 AA standards, facilitating inclusive user experiences across EMR Help interfaces.
    • Enhanced security controls and role definitions help customers maintain strict entitlement governance aligned with subscription rights, reducing risks of unauthorized access.
    • Data encryption enhancements support compliance with healthcare data protection regulations, safeguarding protected health information within the application.
    • Compatibility with current and upcoming ServiceNow platform releases ensures seamless upgrades and integration.
    • Administrators benefit from refined roles and permissions that simplify entitlement management and minimize overprovisioning.

    Version history for the EMR Help application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 5.5.0 - June 2026
    • This release delivers platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), security-directive access-control hardening, and subscription-alignment role changes for EMR Help — including a new EMR Help Fulfiller role and a refined Requester role for tighter entitlement tracking.
    • Security and Compliance
      • EMR Help accessibility checkers: Added WCAG 2.2 AA accessibility checkers to EMR Help to support automated accessibility validation.
      • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
      • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across EMR Help forms, lists, and request flows.
      • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across EMR Help.
      • Subscription alignment — access control gap fixes: Fixed access control gaps in EMR Help to align permissions with subscription entitlement boundaries.
      • New EMR Help Fulfiller role: Introduced a dedicated Fulfiller role (inheriting Viewer permissions) so administrators can accurately track EMR Help fulfiller entitlements in subscription management.
      • EMR Help Requester role refinement: The EMR Help Requester role no longer inherits Service Organization Contributor or Customer Service Consumer Contributor permissions, keeping the Requester role scoped to its intended permission set.
      • EMR Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the EMR Portal.
    Version 5.3.0 - March 2026
    • Fixed:
      • The Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform. These changes include a new “read_only_option” field with granular control levels, including “strict_read_only” and “client_script_modifiable". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. If you have custom client scripts that modify ServiceNow‑owned read‑only fields using g_form.setValue() or g_form.clearValue(), refer toFor more information about granular read-only security options, see
      • If you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.
    Version 5.1.0 - December 2025
    Fixed: Minor correction to the login page.
    Version 5.0.0 - August 2025
    Changed: True-up to Zurich release.
    Version 4.0.0 - August 2024
    New: Added minor improvements to true up to the Xanadu release.
    Version 3.0.0 - May 2024
    • Changed:
      • EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing encryption or leverage the new encryption module. The new encryption module is named sn_ind_rmt_help.emr_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
      • PHI data protection has been enhanced to only clear the following question answer table fields:
        • EMR Session Information
        • Protected Health Information
    Version 2.0.0 - February 2024
    New: Added minor enhancements to true up to the Washington DC release.
    Version 1.4.0 - August 2023
    New: Add minor changes to true up to the Vancouver release.
    Version 1.3.0 - May 2023
    Minor fixes.
    Version 1.2.0 - February 2023
    Fixed: Role modifications for updated PII data security
    Version 1.1.3 - March 202
    • Fixed:
      • Formatting issues when spaces were included in a comment within an API response
      • Performance issue
    Version 1.1.1 - June 2021
    Fixed: The sn_ind_rmt_help.requester role no longer contains the sn_incident_read and sn_incident_write roles