Employee Slate for Otto release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Employee Slate for Otto Release Notes

    The Employee Slate for Otto is an AI-powered, conversation-first application designed to enhance the employee experience by providing personalized answers, guidance, and productivity tools. It continuously learns from employee interactions to deliver smarter recommendations and streamline workflows.

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    This application is available on the ServiceNow Store with specific system requirements and family compatibility details listed there. The release notes document the evolution of the application through multiple versions from May 2026 through August 2026, including feature enhancements, rebranding, and performance improvements.

    Key Features

    • Topic-Based Content Discovery: Introduced category-based navigation to improve browsing and content discovery within Employee Slate.
    • Enhanced Organizational Charts: Responsive layouts, redesigned profile cards, team visualization, and profile image editing for better representation of teams.
    • Field Visibility Controls: Ability to manage visibility of fields on knowledge articles for tailored content access.
    • Configuration Scope Controls: Allows independent targeting of Employee Center or Employee Slate for task configurations and Lit-based action widgets, enabling flexible deployment of configurations.
    • Task Record Preprocessing for Skills: Pre-fetches context, enriches records, and formats output before invoking skills to improve accuracy and relevance.
    • Custom AI Insights Skill: Option to configure custom AI-driven insights for enhanced employee support.
    • Home Page Widget Configuration: Administrators can configure home page widgets such as Quick Links via the admin console, improving user customization and accessibility.
    • AI Preferences Enhancements: Support for Smart Prioritization, AI-generated summarization, and options for automatic or on-demand AI summary loading.
    • Accessibility and Localization Support: Enhanced accessibility features and localization (L10n) support to accommodate diverse users.
    • Telemetry and Performance Improvements: Enhanced tracking of user behavior and overall performance optimizations for a smoother experience.
    • Rebranding: Unified branding under "Otto," replacing previous names like Now Assist, Moveworks, and AI Experience for consistency.

    What Customers Can Expect

    • Improved employee engagement through smarter, AI-powered assistance that adapts over time.
    • More intuitive and responsive user interfaces, including organizational charts and profile management.
    • Greater flexibility and control for administrators to customize the employee experience and deploy configurations independently across platforms.
    • Enhanced accessibility and localization ensure the application is usable across diverse employee populations.
    • Ongoing updates focused on performance, usability, and AI capabilities to boost productivity and support employee workflows effectively.

    Version history for the ServiceNow® Employee Slate for Otto application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.3.3 - August 2026 (Australia)
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    Version 1.1.14 - August 2026 (Zurich)
    • Introduced topic-based content discovery with category-based navigation in Employee Slate, updating the browse experience.
    • Enhanced org charts with responsive layouts, profile cards redesign, and team visualization.
    • Provided field visibility controls on knowledge articles.
    • Introduced configuration scope controls so task configs and Lit-based action widgets can independently target Employee Center or Employee Slate, enabling teams to ship new configs with existing mappings.
    • Introduced task record preprocessing for skills to fetch context, enrich records, and format output before skill invocation.
    • Rebranded Now Assist, Moveworks, and AI Experience to Otto for consistency.
    Version 1.2.0 - July 2026 (Australia)
    • This release provides the following updates and enhancements:
      • Enhanced Org chart and profile with visual updates and profile image edits
      • Introduced an option to configure a custom AI insights skill
      • Introduced Home page widget configuration from the admin console, starting with Quick links
      • Improved performance and accessibility support
      • Updated the approval checklist skill default settings to on demand to support upgrades
    Version 1.1.5 - July 2026 (Zurich)
    • This release provides the following features and enhancements:
      • Enhanced Org chart and profile with visual updates and profile image edits
      • Introduced an option to configure a custom AI insights skill
      • Introduced Home page widget configuration from the admin console, starting with Quick links
      • Improved performance and accessibility support
      • Updated the approval checklist skill default settings to on-demand to support upgrades
    Version 1.1.3 - June 2026 (Australia)
    • This release provides the following enhancements and improvements.
      • Enhanced accessibility support
      • Performance improvements
      • Support for L10n
      • Enhanced telemetry support for tracking user behavior
      • Enhanced the home page layout with auto-adjust flexibility based on the widgets count
      • Enhanced Admin configuration to support Tasks and requests (fka Inbox), To-dos task type configurations
      • Enhanced AI Preferences to support Smart Prioritisation and AI-Generated Summarisation
      • Enhanced the option to load AI summary automatically or on demand on AI summary details page
    Version 1.0.7 - June 2026 (Zurich)
    • This release provides the following enhancements and improvements.
      • Enhanced accessibility support
      • Performance improvements
      • Support for L10n
      • Enhanced telemetry support for tracking user behavior
      • Enhanced the home page layout with auto-adjust flexibility based on the widgets count
      • Enhanced Admin configuration to support Tasks and requests (fka Inbox), To-dos task type configurations
      • Enhanced AI Preferences to support Smart Prioritisation and AI-Generated Summarisation
      • Enhanced the option to load AI summary automatically or on demand on AI summary details page
    Version 1.0.2 - May 2026
    Now Assist AI-powered, conversation-first employee experience that learns from how employees work—dynamically recommending answers, knowledge, and actions about the world of work. Employees get answers and guidance what to do next and boost productivity from a personalized experience that gets smarter over time.