Legal Conflict of Interest release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Legal Conflict of Interest release notes

    The Legal Conflict of Interest application on the ServiceNow Store provides a comprehensive solution for managing conflict of interest disclosures, risk assessments, and approval workflows. It supports legal teams in ensuring compliance and efficiently handling conflict of interest cases through enhanced intake processes, dashboards, and notification capabilities.

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    Key Features

    • Conversational Intake and Virtual Agent Integration: Allows users to submit disclosures using natural language via Now Assist, streamlining the intake process.
    • Risk Assessment Utility: Evaluates requests against predefined risk factors to calculate risk scores, enabling automated routing to appropriate approval workflows for faster resolution.
    • Improved Intake Forms and UI: Enhanced icons for space utilization, dark theme support, and resolved form display issues ensure a better user experience.
    • Dashboards and Analytics: Legal Executive dashboard provides insights and trend analysis of conflict of interest requests through Performance Analytics.
    • Notification Enhancements: New email notifications support timely communication around conflict of interest requests.
    • Integration with Legal Service Delivery: Aligned with broader legal practice apps and available as part of the Legal Simple Compliance suite for comprehensive compliance management.

    Key Outcomes

    • Enhanced Security: Multiple releases include security enhancements to protect sensitive legal information.
    • Accurate Risk Assessments: Risk evaluations now only apply to relevant conflict types, reducing false triggers and improving assessment accuracy.
    • Improved User Experience: Fixes to intake forms and draft handling reduce errors and improve data capture reliability.
    • Efficient Legal Request Handling: Changes to records are tracked as comments, and delegated request widgets improve legal team workflow management.
    • Compliance Alignment: The application keeps pace with ServiceNow platform releases and legal compliance requirements, ensuring ongoing compatibility and functionality.

    Version history for the Legal Conflict of Interest application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.11.0 - June 2026
    Changed: Security enhancements
    Version 4.10.3 - April 2026
    Fixed: Risk assessments in Conflict of Interest now only run for conflict types that have applicable risk factors, and no longer trigger incorrectly for Personal Relationship disclosures.
    Version 4.10.2 - March 2026
    • New:
      • Conversational intake to submit disclosures using natural language from the Now Assist in Virtual Agent.
      • Risk assessment utility to evaluate the request against predefined risk factors and calculate risk score. Based on the score, requests are routed to the appropriate approval workflow for faster resolution.
    Version 4.7.0 - December 2025
    Changed: Security enhancements.
    Version 4.6.0 - May 2025
    Changed: Improved Legal Conflict of Interest icon for improved space utilization in the intake form.
    Version 4.5.4 - March 2025
    New: Legal Conflict of Interest application is also available as part of the Legal Simple Compliance suite.
    Version 4.5.3 - February 2025
    Legal Conflict of Interest application has been aligned for Yokohama release.
    Version 4.3.0 - November 2024
    Fixed: In the Employee Center, when you open a draft legal request, the form was not displaying previously entered information. This is now fixed.
    Version 4.2.3 - August 2024
    Fixed: Values in Conflict type field are now displayed in the Conflict of Interest Disclosure intake form.
    Version 4.1.6 - August 2023
    • Fixed:
      • Addressed an issue while transferring a General Legal Request to Conflict of Interest type.
      • Addressed intake form configuration when rest of the compliance apps are installed or not to show up category.
    Version 4.1.2 - February 2023
    • Changed:
      • Added dependency on Legal Practice Apps Core
      • Added the dark theme and improved icon look when submitting request through Intake form
    Version 5.2.1 - November 2022
    • New: Added new widgets for the delegated legal requests and legal matters.
    • Changed:
      • Updated titles of existing widgets that had open legal requests or open legal matters.
      • Reordered the Add and Remove buttons in the Legal Matter Tasks tab.
    Version 4.0.0 - August 2022
    • New:
      • Changes made by requesters to their existing Conflict of Interest records appear as additional comments in the Activities stream of the records.
    Version 3.2.1 - February 2022
    • New: Get insight, analyze trends, and drill down into the details of Conflict of Interest requests from the new Legal Executive dashboard, which is installed via Performance Analytics Content Pack for Legal Service Delivery app.
    • Changed: Legal: LPA: Conflict of Interest has been renamed Legal Conflict of Interest
    Version 3.1.1 - December 2021
    • New: Added new email notifications for various conflict of interest requests.
    Version 3.0.3 - September 2021
    • New: Request legal services related to conflict of interest from Employee Center portal
    • Fixed: Minor fixes
    Version 2.2.0 - June 2021
    • New:
      • Intake form for various conflict types
      • Conflict of Interest workflow
      • Database of all disclosed conflicts