Financial Services Operations Integration with Visa release notes

  • Release version: Store
  • Updated August 6, 2026
  • 3 minutes to read
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    Summary of Financial Services Operations Integration with Visa release notes

    The Financial Services Operations Integration with Visa application on the ServiceNow Store enables financial institutions to integrate with Visa Resolve Online (VROL), Visa’s end-to-end dispute management platform. This integration leverages Visa Spoke Actions and subflows to manage dispute lifecycle events such as transaction search, dispute case creation, dispute questionnaire submission, and fraud reporting.

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    The application provides a framework to support various dispute resolution use cases requiring Visa VROL API integration, with out-of-the-box subflows for primary functions and extensibility for custom business needs. It includes an adapter layer to seamlessly connect Visa dispute workflows within ServiceNow, enhancing dispute management efficiency.

    Key Features

    • Integration with Visa VROL APIs: Supports transaction lookups, dispute creation, questionnaire submission, and fraud reporting via Visa Spoke Actions.
    • Extensible Subflows: Provides predefined subflows for common dispute processes while allowing customization for specific business requirements.
    • Adapter Layer: Facilitates smooth integration into ServiceNow dispute workflows for effective dispute resolution management.
    • Localization and Regional Support: Updated translations and spoke selectors to accommodate various regions.
    • Manual and Automated Actions: Includes manual actions such as fetching Visa merchant responses when automatic retrieval fails, improving agent handling of stalled disputes.
    • Version Updates: Ongoing refinements for compatibility with Visa API revisions (versions 24.2, 25.1, 26.1, etc.), accuracy improvements, and feature enhancements like cardholder purchase inquiry and transaction inquiry spokes.

    Key Outcomes

    • Improved Dispute Handling: Agents can efficiently manage disputes with automated and manual processes, reducing resolution time.
    • Enhanced Data Accuracy: Consistent updates ensure transaction details and dispute information are accurately synchronized with Visa’s systems.
    • Greater Flexibility: The solution supports a wide range of Visa dispute scenarios and business-specific workflows through extensible subflows and configuration options.
    • Simplified Compliance: Alignment with Visa API revisions ensures ongoing compliance with Visa’s evolving dispute management protocols.
    • Reduced Operational Complexity: Removal of unnecessary components and inactive business rules streamline system performance and reduce maintenance overhead.

    Version history for the Financial Services Operations Integration with Visa application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 4.1.1 - August 2026
    Fixed: Added a manual action on the case to fetch the Visa merchant response when the automatic retrieval fails, giving agents a fallback to unblock stalled disputes.
    Version 4.0.0 - July 2026
    Removed: Removed the manual retrigger action from the Visa dispute experience.
    Version 3.9.0 - May 2026
    Changed: Updated Visa transaction lookup flow to properly update field values when retrieving transaction details
    Version 3.5.1 - May 2026 (Zurich)
    Changed: Updated Visa transaction lookup subflow to update the field values when retrieving transaction details
    Version 3.8.0 - April 2026
    • Updated:
      • Updated spokes, subflows and script include based on recent Visa 26.1 revision changes, improving compatibility and accuracy in dispute processing.
      • Improved the process for showing initiate dispute options for Visa IFC CDRN not eligible scenarios, making user actions clearer.
      • Updated localization artifacts to provide improved translations and support for more regions.
    Version 3.5.0 - April 2026 (Zurich)
    Updated: Updated spokes, subflows and script include based on recent Visa revision changes, improving compatibility and accuracy in dispute processing.
    Version 3.6.0 - March 2026
    • Changed:
      • Updated the 'Look up Associated Transactions' subflow to use the Builder and Parser Action.
      • Updated the 'Look up Dispute Pre Arbitration Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Pre Arbitration Response Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Response Details' subflow to store the tokenized document ID.
      • Updated the 'Look up Dispute Filing Details' subflow to store the tokenized document ID.
    Version 3.4.0 - December 2025
    • New:
      • Property for Cardholder Purchase Inquiry: Added a new property to support cardholder purchase inquiry, enhancing the ability to retrieve and process purchase information.
      • Spoke Selector for VROL Transaction Inquiry: Introduced a spoke selector definition for VROL transaction inquiry and associated transaction, enabling more flexible integration and automation.
    • Removed:
      • Unnecessary Spoke Selector Request Definition: Removed an unnecessary spoke selector request definition and its associated adapter, reducing system complexity.
      • Get Associated Transactions BR Inactive: Made the "Get associated transactions" business rule inactive, preventing unintended rule execution.
    Version 3.3.1 - August 2025
    Changed: Added two parameters in the Visa token service template.
    Version 3.2.0 - May 2025
    • Changed:
      • Modified cardholder purchase inquiry subflow to map the shipping address to financial transaction.
      • Modified integration subflows to use Network Transaction ID for Visa Transaction ID.
    Version 3.1.0 - April 2025
    Changed

    Updated the integration subflows in accordance with the Visa 25.1 revision.

    Version 3.0.0 - March 2025
    • New:
      • Added new integration subflows
      • Added UI actions and activity actions for Card Disputes Task to call Visa integration flows
    Version 2.5.3 - February 2025
    • Changed:
      • Updated references of Visa Dispute Intake table with Dispute Intake table.
      • Updated reference of Dispute amount modification reason field to read it from intake instead of dispute case.
    Version 2.4.0 - November 2024
    • Changed:
      • Updated references of Visa Dispute Intake table with Dispute Intake table.
      • Updated reference of Dispute amount modification reason field to read it from intake instead of dispute case.
    Version 2.2.1 - October 2024
    • New: Added documentation files for connection attributes
    • Updated:
      • Updated subflows to select resource path prefix dynamically
      • Updated sub-flows to support Visa 24.2 revision
    • Fixed: Fixed submit dispute questionnaire subflow for 'fraud' category
    Version 2.0.1 - August 2024
    Changed: Modified Get questionnaire answer subflow to handle questions not answered by the agents.
    Version 2.0.0 - May 2024
    • New: Created subflows for:
      • Look up associated transactions
      • Select associated transactions
      • Submit Transaction Inquiry
      • Change dispute status
    • Changed:
      • Updated Submit Dispute Questionnaire subflow to align with the Visa Dispute Questionnaire table, replacing the inputs from decision trees
      • Modified configuration for localization support
    Version 1.0.0 - February 2024
    • Visa Inc is a world leader in digital payment technology that connects individuals and businesses. Visa Resolve Online (VROL) is Visa’s end to end dispute management platform. The ServiceNow Financial Services Operations Integration with Visa enables financial institutions to integrate with VROL APIs using the Visa Spoke Actions to manage various dispute lifecycle events for e.g., perform transaction search, create dispute case, submit dispute questionnaire, fraud reporting.
    • This application lays down the framework for supporting any dispute resolution use case on ServiceNow which requires integration with Visa’s VROL. Although out of box sub-flows address certain primary integrations like creating Visa case, Visa dispute and submission of Visa questionnaire, customers can still expand the integration layer to support any business need.
    • The integration app provides an adapter layer to plug into the dispute workflows and effectively manage dispute resolution, making it a simple, effective, and efficient solution.