Health and Safety Incident Management release notes

  • Release version: Store
  • Updated August 6, 2026
  • 4 minutes to read
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    Summary of Health and Safety Incident Management release notes

    Health and Safety Incident Management in ServiceNow provides comprehensive tools for reporting, investigating, and managing workplace safety incidents and observations. It includes Employee Center and Now Mobile interfaces for easy incident submission by employees and a dedicated Health and Safety Workspace for safety teams to conduct thorough investigations using features like incident playbooks, injury logs, root cause analysis, and corrective actions. Integration with Critical Event Management allows linking safety incidents to company emergencies.

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    Key Features and Enhancements

    • Role-based Knowledge Base Access (v13.3.1): Health and Safety managers and agents can contribute to Safety Knowledge Base articles, while case requestors have read-only access.
    • Improved Incident Record Handling: Correct updates to incident active status, timezone-safe date/time handling, and enhanced ACL enforcement to secure record access.
    • Injury and Observation Management: Configurable injury picker supporting multiple injuries per body part, fixes to body part selection accuracy, and improvements in injury record saving and editing on mobile devices.
    • Conversational AI and Reporting: Introduction of guided conversational catalog items and conversational incident reporting with Now Assist AI, improving user experience for submitting incidents and observations.
    • Enhanced PDF Mapping and Export: Support for related lists in PDF exports, fillable PDFs, and security controls for attachments.
    • Dashboard and Workspace Improvements: Consistent application of filters across dashboards, enhanced performance, and expanded domain separation test coverage.
    • Internationalization and Accessibility: Resolutions for language-specific translation issues, RTL language support, and improved accessibility features for mobile and workspace components.

    Fixes and Security Improvements

    • Resolved UI issues such as scrolling problems, missing buttons, and incorrect field population on OSHA forms.
    • Fixed security issues including ACL conflicts, impersonation problems, and encoded query vulnerabilities.
    • Corrected errors affecting mobile usability, injury selection, and playbook functionality to ensure smoother incident management.
    • Improved data export reliability and ensured consistent employee information carryover in observations.

    What Customers Can Expect

    ServiceNow customers using Health and Safety Incident Management can expect a robust and secure platform that supports comprehensive safety incident reporting and management workflows. Enhanced mobile and conversational capabilities make it easier for employees to report incidents, while safety teams benefit from improved investigation tools and reporting accuracy. The application’s focus on role-based access, data integrity, and internationalization ensures it meets diverse organizational needs and compliance requirements.

    Version history for the Health and Safety Incident Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 13.3.1 - August 2026
    • New: Role-based access to Safety Knowledge Base articles. Health and Safety managers and agents can now contribute to knowledge articles in the Safety Knowledge Base, while case requestors have read-only access.
    • Fixed: The active status of Health and Safety incident records now updates correctly when the state changes from Closed to Work in Progress.
    Version 13.2.2 - July 2026
    • Fixed:
      • Resolved a scrolling issue in the Injury Details section that prevented the delete option for the last added injury from being reachable.
      • Restricted work notes on Health and Safety incidents from being visible to end users.
      • Prevented Risk Management ACLs from overriding involved party access.
      • Corrected the body part picker so that clicking the back of the hand now selects the correct body part instead of the palm of the hand.
      • Corrected Date of birth and Date of hire fields to populate correctly on exported OSHA 301 PDF form.
      • Resolved a cross-scope access violation in the Attach Health and Safety Case primary record to universal request business rule that prevented the Transfer and Create Associated Ticket buttons from appearing.
      • Enforced ACL checks on Health and Safety incident records for all applicable extension points.
    Version 13.2.0 - June 2026
    • Changed:
      • Applied timezone-safe date and time handling to the incident Occurred_onfield to prevent timezone conversion errors
      • Added the ability to hide the map location search field via a system property configuration
      • Automated candidate test cases for Incident Management
      • Expanded domain separation test coverage for Incident Management tables
    • Fixed:
      • Role access issue blocking the sn_ohs_im.executiverole from workspace access due to unapplied conditional sys_user_role_containsrecords
      • Data update issue where the email field did not refersh when changing employee selection in the safety incident's People Involved section
      • Injury body part picker issue incorrectly displaying injuries on the opposite side when selecting upper leg, knee, or lower leg
      • Issues affecting the leading indicator dashboard
      • Internationalization issue causing map-selected addresses not getting populated in correct fields under a Japanese language session
      • Incorrect Japanese language translations
    Version 13.1.0 - May 2026
    • Changed: Replaced service_viewerrole with cmdb_readin sn_ohs_im.incident_reader ACL.
    • Fixed:
      • Fixed missing H&S catalog items under Safety Incident & Observation in the Now Mobile app.
      • Improved Workspace Homepage first-view performance.
      • Fixed issue related to injury records saving under Advanced Incident on Now Mobile.
      • Fixed saving issue with “People involved”, “Type”, and “What was observed” fields captured via Conversational AI for safety observation.
      • Internationalization: Corrected overlapping front and back body switch arrows in Health and Safety Workspace for RTL (Right-to-Left) languages like Arabic.
      • Fixed WSD dashboard location filters (Site, Campus, Building, Floor).
      • Improved multiple-injuries entry flow on incidents.
    Version 13.0.1 - March 2026
    • New:
      • Added a Conversational catalog item for reporting Health and Safety observations via a guided conversational interface.
      • Added support for related lists in PDF mapping within the Workspace, enabling richer PDF document generation.
      • Dashboard filters in the Workspace now apply consistently across supported metrics on each dashboard tab.
    • Fixed:
      • Fixes to ensure employee names are consistently carried over from the People Involved section when creating Observation cases.
      • Resolved an issue preventing the Observation record from loading in the Health & Safety Workspace.
      • Fixed Playbook issues such as the refresh list button, unintended overwrites of the first record in a list, and an infinite loading state.
    Version 12.1.0 - January 2026
    Changed: Updates to support the CSV export updates to the Health and Safety OSHA Content pack application.
    Version 12.0.0 - December 2025
    • New:
      • Configurable fields in the injury picker.
      • Tracking of multiple injuries per body part.
      • Default map location setting for incidents and location search for incident maps.
      • Enhanced PDF mapping with security, attachment controls, and choice for fillable exported PDFs.
    • Fixed:
      • Improved speed of meeting host search.
      • Fixed impersonation issues for demo users.
      • Improved accessibility for playbook steps and resizable panes.
      • Fixed empty address fields in observations.
      • Corrected display of tasks in People involved and Action tabs.
      • Fixed security issues with encoded queries.
      • Fixed missing search bars and improved heading levels for accessibility.
      • Fixed visitor fields display on forms.
      • Restored demo data for Health and Safety Incident Management.
      • Updated visitor hints and geo property access.
      • Improved translations for interface elements.
      • Fixed comparison functions for Knowledge Base articles.
    Version 11.0.0 - August 2025
    • New:
      • Conversational incident reporting using Now Assist AI on the Employee Center
      • Additional incident management capabilities to Agent Mobile application
    • Fixed:
      • Minor i18n issues
      • a11y issue with injured people widget
      • Issue where injury / illness page was blank
      • Issue with incorrect mandatory fields on injury picker on mobile
      • Error messages shown when editing an injury/illness record
      • Issue on Now Mobile that prevented body parts from being added on Advanced incidents
      • Issues with incident playbook not working
      • Issues where records would not show when clicking on dashboard metrics
      • Issue where playbook didn't trigger for Advanced incidents coming from the Employee Center
      • Issues with visitor lists and fields being blank in certain scenarios
      • Issue where anonymous safety concern reports did not show up in the search
      • Incorrect user sometimes able to delete injury/illness records
    Version 10.0.0 - May 2025
    ServiceNow Health and Safety Incident Management includes Employee Center and Now Mobile based incident and observation submission tools. Employees can easily submit incident and observation reports to safety teams.Featuring a Health and Safety Workspace, safety teams can conduct investigations into safety incidents using tools like the incident playbook, injury and illness logs, root cause analysis, and corrective and preventive actions. If Critical Event Management is also installed, safety incidents can be linked to any of the emergencies that your company is managing.