Care Team Portal release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Care Team Portal Release Notes

    The Care Team Portal is a responsive application designed for hospital care teams to report and track issues related to support services departments. It can be used as a standalone portal or embedded within Electronic Medical Record (EMR) systems. The portal supports various care team operations across healthcare IT, facilities, and environmental services.

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    Key Features and Enhancements

    • Accessibility Improvements (Version 2.3.0): The portal now complies with WCAG 2.2 AA standards, including 400% zoom and reflow support, enhancing usability for all users. Accessibility checkers and automated testing have been integrated platform-wide.
    • Security Hardening (Version 2.3.0): Access control has been strengthened by auditing and merging non-Glide ACL changes, improving security directives across the portal.
    • Menu and Layout Fixes (Version 2.3.0): Resolved issues related to menu visibility and layout to provide a smoother user interface.
    • Catalog Access Fixes (Version 2.2.0): Care team members’ access to catalogs and categories has been corrected when specific user criteria properties are disabled.
    • Portal Header/Footer Cleanup (Version 2.2.0): Removed admin-dependent code referencing unowned widgets to streamline portal performance.
    • Error Resolution (Version 2.2.0): Fixed case resolution acceptance errors that previously disrupted user workflows.
    • Embedding and Integration Enhancements (Version 2.1.0): Simplified the embedding process into EMR systems like Epic’s Hyperspace, now supporting dynamic FHIR endpoint retrieval and capturing launch context tokens for multiple launches within the same session.
    • Expanded User Access (Version 2.1.0): Enabled access for sncexternal users limited to Care Team Operations for Healthcare IT, supporting Community Connect scenarios.
    • New Care Team Operations Support (Version 2.0.0): Added support for Facilities and Environmental Services operations within the portal.
    • Service Catalog Organization (Version 1.2.0): Record producers were reorganized into their respective scoped application-specific service catalogs for better management.

    Practical Benefits for ServiceNow Customers

    • Improved accessibility ensures compliance and better user experience for diverse care team members.
    • Enhanced security and access controls protect sensitive healthcare data and restrict unauthorized portal usage.
    • Smoother integration with EMR systems reduces configuration complexity and improves reliability in clinical environments.
    • Expanded care team operational support broadens the portal’s applicability across multiple hospital service departments.
    • Resolved errors and UI fixes contribute to a stable and user-friendly portal experience.

    Version history for the Care Team Portal application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.0 - June 2026
    • This release delivers a menu visibility and layout fix, platform-wide accessibility (WCAG 2.2 AA, 400% zoom/reflow), and security-directive access-control hardening for the Care Team Portal.
      • Fixed: Menu visibility and layout: Resolved menu visibility and layout issues on the Care Team Portal.
      • Security and Compliance
        • Care Team Portal accessibility checkers: Added WCAG 2.2 AA accessibility checkers to the Care Team Portal.
        • Automated WCAG 2.2 AA accessibility testing: Enabled across all Industry Verticals applications in this bundle.
        • WCAG 2.2 AA compliance and 400% zoom/reflow support: Delivered across Care Team Portal pages and widgets.
        • Non-Glide access control hardening: Audited and merged non-Glide ACL changes across the Care Team Portal.
    Version 2.2.0 - March 2026
    • Fixed:
      • Catalog Access Fix: Fixed catalog and category access for care team members when the glide.sc.use_user_criteriaproperty is disabled.
      • Portal Header/Footer Cleanup: Removed admin-dependent code from care team portal header/footer records that referenced an unowned performance widget.
      • Case Resolution Acceptance Error: Fixed an issue where case resolution acceptance on the Care Team Portal was throwing an 'AisDisableSearchSignalEvent' error.
    Version 2.1.0 - December 2025
    • Fixed:
      • The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration.
        • The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, tokens were only captured during the first launch of a given session.
      • The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script.
      • Care Team Portal now supports access for snc_external users.
        • snc_external users will only have access to Care Team Ops for Healthcare IT to be support the Community Connect use case.
    Version 2.0.0 - August 2025
    • New:
      • Added Care Team Portal support for:
        • Care Team Operations for Facilities
        • Care Team Operations for Environmental Services
    Version 1.2.0 - May 2025
    • Changed:
      • Service Catalog Enhancements
        • Record producers were moved into their respective service catalogs specific to their scoped apps.
    Version 1.0.1 - February 2025
    The Care Team Portal provides a responsive portal experience that can be used by care teams in the hospitals to report and track issues for support services departments. This experience can be used on a standalone portal or embedded in EMR systems.