Employee Profile release notes

  • Release version: Store
  • Updated August 6, 2026
  • 3 minutes to read
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    Summary of Employee Profile Release Notes

    The Employee Profile application on the ServiceNow Store undergoes continuous updates to enhance functionality, security, and compatibility with dependent apps. These release notes document version changes from early 2022 through August 2026, focusing on improvements to user experience, administrative configuration, security, and integration with the Employee Center and HR Service Delivery (HRSD) capabilities.

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    Key Features and Enhancements

    • Profile Customization and Configuration: Admins gain enhanced control to configure employee profiles across multiple portals, organize work-related details on configurable tabs, manage widget visibility by user roles, and allow employees to personalize their public profiles, including visibility settings.
    • Integration with Communication Tools: Added actions for connecting via email and calls, with Microsoft Teams presence indicators integrated into profiles for real-time status visibility.
    • Expanded Profile Data: Inclusion of employment history, education, training, languages spoken, professional profile tabs, bio, preferred pronouns, and skills profiles to provide a comprehensive view of employees.
    • Organizational Visualization: Defined dotted-line reporting relationships in organization charts and team views within the Employee Profile (requires Employee Center Pro).
    • Security and Bug Fixes: Resolved critical security vulnerabilities such as ACL bypass, fixed access issues, UI duplications, and responsiveness problems to maintain data integrity and user experience.
    • API and Framework Support: Introduced profile summary API as part of the HR persona framework and enabled topic-level security in widgets alongside Conversational LLM support for task and approval resolution.
    • AI/ML Enhancements: Utilized AI/ML models based on employee profile data to drive content recommendations and improve user engagement.

    Practical Benefits for ServiceNow Customers

    • Improved ability to tailor employee profile content and layout to meet organizational needs and user roles, enhancing both administrative control and employee engagement.
    • Increased security and compliance through timely bug fixes and vulnerability patches, safeguarding sensitive employee information.
    • Enhanced collaboration and communication through integrated presence indicators and communication actions directly from profiles.
    • Richer employee data visibility supporting HR and management decision-making with comprehensive profile details and organizational insights.
    • Seamless integration with Employee Center and HRSD to provide consistent and efficient access to employee information and support services.

    Version Compatibility and Updates

    Regular updates align Employee Profile with the latest versions of dependent applications, ensuring compatibility and access to new features. Customers should review system requirements and family compatibility on the ServiceNow Store listing prior to upgrading.

    Version history for the Employee Profile application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 14.1.0 - August 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.8.0 - August 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.2 - July 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.9 - July 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.1 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.8 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 14.0.0 - June 2026 (Australia)
    Updated to support the latest version of the dependent apps.
    Version 13.6.7 - June 2026 (Zurich)
    Updated to support the latest version of the dependent apps.
    Version 13.6.6 - May 2026
    Added the RCA and fixed the defects.
    Version 13.6.3 - March 2026
    Fixed issues with accessing Employee Profile from the portal.
    Version 13.5.2 - February 2026
    Updated to support the latest version of the dependent apps.
    Version 13.5.1 - January 2026
    Fixed Employee Profile access issues.
    Version 13.5.0 - December 2025
    Updated to support the latest version of the dependent app.
    Version 13.3.2 - September 2025
    [Security Bug Fix] Resolved ACL Bypass in ep_UtilsSNC caused by GlideRecord Usage.
    Version 13.3.1 - August 2025
    Updated to support the latest version of the dependent apps.
    Version 13.1.3 - June 2025
    • Resolved the following bugs:
      • Users were unable to encrypt attachments with the sn_employee.admin role after upgrading to Xanadu.
      • Users faced tablet responsiveness malfunction on the appointment booking pages when the dynamic window is pinned.
    Version 13.1.2 - May 2025
    • Implemented the profile summary API as part of the HR persona framework. Resolved the bug in logging a warning message instead of an error message if the solution record is not present, while fetching similar employee profiles.
    • Get topic level security in My Favorites widget and Conversational LLM support to resolve tasks and approvals in Employee Center.
    Version 13.0.2 - February 2025
    • Fixed bugs that impacted the user interface, including:
      • Removing duplicate menu items from drop-down lists.
      • Removing duplicate user profiles caused by generating profiles based on system users, then installing HR core.
    Version 12.1.1 - November 2024
    Fixed user interface, accessibility, and security issues.
    Version 12.0.2 - August 2024
    Addition of Employment History, Education and Training, and Languages Spoken, related tables under employee profile. New Profession tab is added under employee profile for visibility of user's professional profile on Employee Center.
    Version 11.0.3 - May 2024
    Improved configuration to allow the employee profile to be configured differently for different portals.
    Version 10.0.1 - February 2024
    Define dotted-line reporting relationships between employees and managers in the Organization Chart and the My Team section in the Employee Profile. (Requires Employee Center Pro).
    Version 9.0.1 - November 2023
    Enabled admins to configure which fields to display in employee profile header Added widget overview section for quick navigation to specific widgets on an employee profile tab Enabled admins to add multiple instances of the Profile Overview widget to the Employee Profile UI across tabs.
    Version 8.0.2 - August 2023
    Skills profile was added as an extension of the employee profile.
    Version 7.0.6 - May 2023
    Changed:
    • Admins can easily organize additional work-related details by configuring different tabs on the Employee Profile page and widgets on each tab.
    • Admins can configure the visibility of widgets on each tab to different user groups including employee, manager, or everyone by user criteria.
    • Admins can specify which widgets an employee can personalize for their public profile.
    • Employees can personalize their public profile by specifying visibility of widgets to self, manager, or everyone.
    Version 4.0.2 - May 2022
    New:
    • Actions, such as connecting via emails and calls, can be configured on the employee profile page.
    • MS Teams: added presence indicator
    • Built-in image editor (rotate, zoom in/out, flip, focus) for the  profile picture and background banner.
    • HRSD customers: The HR widgets are available by default on the employee profile.
    Version 3.0.5 - February 2022
    • New:
      • An updated Employee Profile table that includes bio, preferred pronoun and more.
      • A configurable employee profile UI that lets employees view profile and work related information.
      • Employee Profile UI configuration that lets admins easily organize the information on the profile page.
      • AI/ML similar user data model based on employee profile that is used to drive content recommendations.