Health and Safety Case Management release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
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    Summary of Health and Safety Case Management release notes

    The Health and Safety Case Management application on the ServiceNow Store enables organizations to streamline the submission, tracking, and management of health and safety-related questions and cases. It supports employees in submitting queries and safety teams in managing cases separately from incidents and observations. The application includes specialized case types such as Return to Work and Worker Compensation Claims to address specific organizational needs.

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    Key Features

    • Employee Hub Portal Notifications (v6.2.0): Case-related notifications are delivered directly through the Employee Hub portal, improving employee engagement and awareness.
    • Automated L1 Case Approval (v6.1.0): Enhances the "My Request" experience by automating Level 1 case approvals, streamlining case processing.
    • Universal Request Management (v5.0.0): Enables access and management of universal requests related to Health and Safety cases, including bulk management of case records.
    • Worker Compensation Claims Case Type (v2.0.0): Introduces a dedicated case type for worker compensation claims, with detailed forms capturing employee claim details, closure information, actions, and document management.
    • Return to Work Case Type: Supports RTW coordinators in managing employee return-to-work cases following injury or illness.

    Improvements and Fixes

    • Cross-scope Access and Privilege Fixes: Resolved issues preventing certain buttons from appearing and fixed cross-scope privilege violations to ensure smooth access and functionality (v6.2.2, v5.0.0).
    • Localization and Notification Enhancements: Fixed untranslated notifications and improved email template translations for better communication with users (v6.0.1, v5.0.0).
    • Infrastructure Migration (v6.0.1): Migrated Case Management files to updated infrastructure (APP-CBS-BU), enhancing module structure and maintainability.
    • Improved Mobile and UI Behavior: Addressed issues with case visibility on Now Mobile and UI hints in forms, improving user experience (v3.0.0, v2.0.1).
    • Notification Delivery Enhancements: Enabled notifications in both the portal and agent workspaces, including email notifications for Health and Safety cases (v5.0.0).

    What Customers Can Expect

    By adopting the Health and Safety Case Management application, ServiceNow customers can expect a more efficient and user-friendly process for managing health and safety concerns. Employees benefit from easy case submission and timely notifications, while safety teams gain enhanced tools for case approvals, bulk management, and specialized case handling like worker compensation and return to work. Continuous improvements ensure better system stability, localization, and cross-platform support.

    Version history for the Health and Safety Case Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.2.2 - July 2026
    Fixed: Resolved a cross-scope access violation in the Attach HS Case Primary Ticket to UR Business Rule that prevented the Transfer and Create Associated Ticket buttons from appearing.
    Version 6.2.0 - June 2026
    New: Added Portal (Employee Hub) notifications for Health and Safety, enabling case-related notifications to be delivered through the Employee Hub portal
    Version 6.1.0 - May 2026
    • New:
      • Automated L1 case approval agent
      • Configurations for enhanced "My Request" experience for Health and Safety
    Version 6.0.1 - March 2026
    • Changed: Migrated Case Management files to the updated APP-CBS-BU infrastructure, improving module structure and maintainability.
    • Fixed: Fixed issue with the case creation portal notification sent to the requestor not being translated, ensuring localized notifications are now correctly delivered.
    Version 5.0.0 - December 2025
    • New:
      • Enabled access and management of universal requests for Health and Safety cases.
      • Enhanced notification content for Health and Safety updates.
      • Enabled notifications in both the portal and agent workspaces.
      • Enabled email notifications for Health and Safety cases.
      • Added bulk management options for case records.
    • Fixed:
      • Improved support for encoded queries in Health and Safety Case Management.
      • Fixed cross-scope privilege issues in Health and Safety Case Management.
      • Fixed errors related to the Document tab queries in case records.
      • Updated email templates for Health and Safety communications.
      • Improved translations for Health and Safety email notifications.
    Version 4.0.0 - August 2025
    Changed: Minor ACL updates.
    Version 3.0.0 - May 2025
    Fixed: Issue where case types were visible on Now Mobile when not installed.
    Version 2.0.1 - February 2025
    • Fixed:
      • Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
      • Issues with case assignment allowing any user
      • Issues with hints not appearing in some forms in certain scenarios
    Version 2.0.0 - November 2024
    • New:
      • Worker compensation claims case type added
      • Claims case form includes the following:
        • Employee claim details
        • Closure details
        • Actions
        • Documents list where documents from the Standards and Documents list can be added
    Version 1.0.0 - August 2024
    ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.