Health and Safety Case Management release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Health and Safety Case Management release notes

    ServiceNow Health and Safety Case Management streamlines how employees submit health and safety inquiries and how safety teams manage these requests separately from incidents and observations. It supports various case types including Return to Work and Worker Compensation Claims, enhancing organizational health and safety processes.

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    Key Features

    • Safety Knowledge Base Access Controls (v6.3.1): Health & Safety managers and agents can contribute to knowledge articles, while requestors have read-only access, promoting controlled information sharing.
    • Employee Hub Notifications (v6.2.0): Case-related notifications are now integrated into the Employee Hub portal, improving employee communication.
    • Automated L1 Case Approval (v6.1.0): Enhances the "My Request" experience through automated case approval configurations for agents.
    • Universal Requests Management (v5.0.0): Enables access and management of universal requests for Health and Safety cases, with enhanced notification content across portal, agent workspace, and email.
    • Worker Compensation Claims (v2.0.0): Introduces a dedicated claims case type with detailed forms capturing claim details, closure, actions, and document management.
    • Return to Work Case Type (v1.0.0): Allows RTW coordinators to manage employees’ return to the workplace post-injury or illness.

    Improvements and Fixes

    • Resolved cross-scope access violations affecting ticket management buttons (v6.2.2).
    • Localized portal notification translations improved (v6.0.1).
    • Migration to updated infrastructure for better module structure and maintainability (v6.0.1).
    • Fixed issues with case visibility, assignment permissions, and form hints (v2.0.1 and earlier).
    • Enhanced support for encoded queries, email template updates, and translation improvements for notifications (v5.0.0).
    • Minor ACL updates to improve security (v4.0.0).

    What to Expect

    With these updates, ServiceNow customers can expect improved management of health and safety cases, better communication through notifications and knowledge base access, and enhanced compliance with organizational health and safety workflows. The application now offers increased flexibility, improved user experience for agents and employees, and stronger security and localization support.

    Version history for the Health and Safety Case Management application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 6.3.1 - August 2026
    New: Safety Knowledge Base access controls for managers and requestors. Health & Safety managers and agents can now contribute to Safety Knowledge Base articles, while case requestors have read-only access to articles within the Knowledge Base.
    Version 6.2.2 - July 2026
    Fixed: Resolved a cross-scope access violation in the Attach HS Case Primary Ticket to UR Business Rule that prevented the Transfer and Create Associated Ticket buttons from appearing.
    Version 6.2.0 - June 2026
    New: Added Portal (Employee Hub) notifications for Health and Safety, enabling case-related notifications to be delivered through the Employee Hub portal
    Version 6.1.0 - May 2026
    • New:
      • Automated L1 case approval agent
      • Configurations for enhanced "My Request" experience for Health and Safety
    Version 6.0.1 - March 2026
    • Changed: Migrated Case Management files to the updated APP-CBS-BU infrastructure, improving module structure and maintainability.
    • Fixed: Fixed issue with the case creation portal notification sent to the requestor not being translated, ensuring localized notifications are now correctly delivered.
    Version 5.0.0 - December 2025
    • New:
      • Enabled access and management of universal requests for Health and Safety cases.
      • Enhanced notification content for Health and Safety updates.
      • Enabled notifications in both the portal and agent workspaces.
      • Enabled email notifications for Health and Safety cases.
      • Added bulk management options for case records.
    • Fixed:
      • Improved support for encoded queries in Health and Safety Case Management.
      • Fixed cross-scope privilege issues in Health and Safety Case Management.
      • Fixed errors related to the Document tab queries in case records.
      • Updated email templates for Health and Safety communications.
      • Improved translations for Health and Safety email notifications.
    Version 4.0.0 - August 2025
    Changed: Minor ACL updates.
    Version 3.0.0 - May 2025
    Fixed: Issue where case types were visible on Now Mobile when not installed.
    Version 2.0.1 - February 2025
    • Fixed:
      • Case tab is not shown under H&S user profile when only Health and Safety Incident Management and Health and Safety Case Management are installed
      • Issues with case assignment allowing any user
      • Issues with hints not appearing in some forms in certain scenarios
    Version 2.0.0 - November 2024
    • New:
      • Worker compensation claims case type added
      • Claims case form includes the following:
        • Employee claim details
        • Closure details
        • Actions
        • Documents list where documents from the Standards and Documents list can be added
    Version 1.0.0 - August 2024
    ServiceNow Health and Safety Case Management provides your employees with an easy way to submit health and safety questions to your safety teams. This makes it easy for safety teams to track any questions and requests separately from incidents and observations. Employees can submit their questions through the Quick Links in the Employee Center. With the Return to Work case type, RTW coordinators can manage Return-to-work cases to organize employees' return to the workplace after an injury or illness.