Telecommunication Open APIs release notes

  • Release version: Store
  • Updated August 6, 2026
  • 3 minutes to read
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    Summary of Telecommunication Open APIs Release Notes

    The Telecommunication Open APIs application on the ServiceNow Store provides comprehensive TM Forum-compliant APIs for catalog, ordering, inventory, party, quote, and work order management tailored for telecommunications service providers. These APIs enable integration and automation across telecommunications business processes, supporting key industry standards and evolving with regular updates to enhance functionality, security, and compliance.

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    Key Features

    • Party Management (TMF 632): Supports creation, retrieval, update, and deletion of party entities including contact and location linked with accounts and consumers. Supports multi-language and flexible list attribute handling.
    • Product Catalog (TMF 620/633): Provides operations for managing product offerings, including bundled offers, product offering prices, and complex characteristics. Enhanced support for multi-language and additional product attributes like sellability and lifecycle status.
    • Order Management (TMF 622/641): Facilitates order creation, update, and retrieval with support for external IDs, bundled offers, display value handling, and removal of unnecessary approval steps for inflight orders when auto-approval is enabled.
    • Product Inventory Management (TMF 637): Enables management of product inventory with support for PATCH and DELETE operations and bundled offers.
    • Quote Management (TMF 648): Supports comprehensive CRUD operations on quotes, including handling complex characteristics and correct version association.
    • Work Order Management (TMF 697): Provides full lifecycle API support for work orders including creation, updates, and deletions.
    • Appointment APIs: Added PATCH, GET, LIST, and DELETE operations to manage appointments effectively.
    • Security and Stability: Includes fixes for SQL injection and unescaped JSON strings alongside improved cancellation logic.

    Key Outcomes for ServiceNow Customers

    • Industry Compliance: Customers benefit from TM Forum Open API standards ensuring interoperability and certification readiness for telecommunications processes.
    • Enhanced Integration: Enables seamless integration with external systems using standardized APIs for parties, catalog, orders, inventory, quotes, work orders, and appointments.
    • Operational Efficiency: Automation of complex telecommunications workflows such as bundled offers, multi-language support, and external ID referencing simplifies business operations and reduces manual intervention.
    • Flexibility and Customization: Support for complex characteristics and dynamic list attribute values enables tailoring API usage to specific organizational needs.
    • Improved Security: Regular updates address security vulnerabilities, safeguarding customer data and API interactions.
    • Version Management: Clear version support and enhancements facilitate smooth upgrades and backward compatibility.

    Version history for the Telecommunication Open APIs application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 7.4.0 - August 2026
    • Changed:
      • Enhance TMF 632 : Party Management API to support creation of Contact and Location with Account and Consumer
      • Enable Multi Language support with Product Catalog API ( TMF 620)
      • Support External IDs for Ordering ( TMF 622/641) Catalog ( TMF 620/633), Inventory ( TMF 637), Party ( TMF 632)
      • Included version support for TMF APIs
    Version 7.2.0 - July 2026
    Changed: Changed the Logic in TMF 632- Party Management API to handle any values present in dictionary for the List value attributes types rather than the current approach of only support OOB values.
    Version 7.1.0 - June 2026
    • Changed:
      • TMF 637 - Fixed the Product Inventory Response Structure
      • TMF 622 - Fixed to Return Display Value Instead of Internal Value for Order Item Characteristic
    Version 7.0.0 - March 2026
    • Fixed:
      • Security fixes for sql injection, unescaped json string
      • Changed the Cancellation logic so that it should not be verifying versions.
    Version 6.1.0 - January 2026
    • Changed:
      • Support enrichment flow for orders created via Product and Service order API
      • Remove Approval step for Inflight Orders created via Product and Service ordering APIs if Auto Approve sys property is true=
    • Fixed:
      • Correct the mapping for Recurring Charges in TMF 622 which was incorrectly mapped.
      • Replace orderRelationship with serviceOrderItemRelationship in case of Service Order API which was incorrectly mapped.
    Version 6.0.9 - December 2025
    • Includes TM Forum Open APIs for catalog, ordering and inventory management. Key APIs include
      • TMF 620/633: Catalog Management- Enhanced the existing operations (GET, LIST, DELETE and PATCH) to support sending correct version
      • TMF 622/641: Order Management - Enhanced the existing POST and PATCH operations to support referencing the correct version
      • TMF 637: Product Inventory Management -  Support PATCH and DELETE operations for Product Inventory
      • TMF 648: Quote Management - Enhance POST, GET, PATCH and DELETE operations to support Quote with complex characteristics and associate the correct version
    Version 5.0.2 - August 2025
    • Below new APIs were added:
      • TMF 632 : Party Management API : Support of POST, GET, LIST, PATCH and DELETE for Party Entities
      • TMF 648 : Quote Management API : Support of POST, PATCH, GET, LIST and DELETE for Quotes
      • TMF 697 : Work Order Management API : Support of POST, PATCH , GET, LIST and DELETE for Work Orders
    • Below APIs were updated:
      • TMF 620/TMF622/TMF641/TMF 633 : Support for Complex Characteristics
    Version 4.1.0 - May 2025
    • Changed:
      • TMF 620: Improved the POST, PATCH, GET and LIST operations to for Bundled offers as well as supporting additional attributes (isSellable, relationship type, lifecycle status etc.)
      • TMF-622: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Order
      • TMF-637: Improved the POST, PATCH, GET and LIST operations to support Bundled Offers for Product Inventory
    Version 4.0.0 - February 2025
    • Added the product offering price APIs to the product catalog open API.
    • GET: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • LIST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • POST: api/sn_tmf_api/catalogmanagement/productOfferingPrice
    • PATCH: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    • DELETE: api/sn_tmf_api/catalogmanagement/productOfferingPrice/{id}
    Version 3.1.0 - November 2024
    New: PATCH appointment API, GET/LIST appointment API, DELETE appointment API.
    Version 2.1.0 - August 2024
    • TMF 641 Service Order changes as per TMF documentation for certification
    • TMF 620 catalog changes related to conformance
    • TMF 639 resource inventory changes
    Version 2.0.0 - February 2024
    • New:
      • Product offering Category API support
      • Consumer order support
    • Changed: Product Offering API changes to accept category information
    • Fixed: Date format issue fixed in API response
    Version 1.0.0 - November 2023
    Includes TM Forum Open API and related functionality.