Workplace Concierge release notes

  • Release version: Store
  • Updated July 9, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Workplace Concierge release notes

    Workplace Concierge is a ServiceNow application designed to help employees optimize their on-site presence and collaboration by providing real-time insights, workspace reservations, and personalized scheduling features accessible via mobile and desktop experiences. The release notes document the continuous improvements, bug fixes, new features, and security updates made from its initial release in February 2024 through July 2026.

    Show full answer Show less

    Key Features and Enhancements

    • Presence Management: Employees can manage and make their workplace presence information private, set in-office days, and handle exceptions such as remote work days with personalized dashboards highlighting schedules, collaborators, and collaboration opportunities.
    • Workspace Reservations: Users can reserve workspaces (desks) through the mobile Workplace experience, with personalized suggestions, agenda views, and map-based navigation using the Workplace Location Directory.
    • AI Integration: Introduction of new API endpoints to support artificial intelligence platforms enhances the application’s extensibility and intelligent capabilities.
    • Mobile Experience: The app’s mobile interface has been improved to display smart suggestions when editing reservations, and the option to change in-office plans was repositioned for usability.
    • Localization and Timezone Support: Numerous fixes addressed timezone handling, translation improvements, and correct display of presence and reservation information across different locales.

    Bug Fixes and Performance Improvements

    • Resolved issues with building timezone retrieval during presence exceptions in conversational experiences.
    • Fixed presence status display problems in specific timezones and incorrect reservation date displays.
    • Corrected collaborator routine updates and dashboard insights to ensure accurate collaboration percentages and notifications.
    • Improved system log accuracy and error messaging for better troubleshooting.
    • Enhanced performance when loading Workplace tabs in NowMobile, contributing to a smoother user experience.

    Security and Compliance

    Multiple releases included security fixes to ensure data privacy and secure handling of workplace presence and reservation information, reinforcing the application’s reliability and compliance with enterprise security standards.

    Practical Impact for ServiceNow Customers

    By leveraging Workplace Concierge, ServiceNow customers can enable employees to effectively plan their office attendance, collaborate better with team members, and utilize workspace resources efficiently. The continuous improvements and feature additions ensure the application adapts to evolving workplace needs, supports mobile workflows, and maintains data security, making it a valuable tool for hybrid and flexible work environments.

    Version history for the Workplace Concierge application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 1.7.11 - July 2026
    Fixed: Building timezone was not returned when retrieving the presence exceptions in conversational experiences.
    Version 1.7.6 - June 2026
    Fixed: Workplace profiles were created while loading the presence-page, instead of when the employee saves the presence information
    Version 1.7.1 - May 2026
    New: The introduction of new API end points to support artificial intelligence platforms
    Version 1.6.11 - April 2026
    Increasing version number to align with the releases.
    Version 1.6.7 - March 2026
    • Changed: The first day of the week property is honored when setting routines.
    • Fixed:
      • The title, rather than the name, was displayed in the "Sit near" field on the Workplace Preferences page.
      • In some cases, reservations were not displayed in the agenda view.
      • An error was displayed related to Moment Timezone for several languages on the search and workplace pages.
    Version 1.6.0 - December 2025
    • Changed:
      • The option to change my in-office plan got moved below the calendar in the mobile Workplace-experience
      • Editing a reservation in the Workplace mobile experience now also display smart suggestions
    • Fixed:
      • No error message was displayed when there was no reservable module made available for the mobile Workplace-experience
      • Corrected the value from "workplace_experience" to "workplace experience" in the reservable module definition when Workplace Concierge is installed
      • Performance enhancements when loading the Workplace-tab in NowMobile
      • Security fixes
    Version 1.5.4 - September 2025
    Fixed: The presence status was not displayed on the workplace page in certain timezones.
    Version 1.5.1 - August 2025
    New: Employees can set their in-office days in the In-office preferences in the new Workplace experience on NowMobile.
    Version 1.4.2 - May 2025
    • New: Employees can reserve a workspace (desk) using the new mobile Workplace experience. They can reserve workspaces using personalized suggestions, view planned workspace reservations, or view the space on the map using the Workplace Location Directory experience on the employees' mobile.
    • Fixed: An incorrect entry was added to the system logs when an employee created a reservation without a workplace profile.
    Version 1.3.1 - February 2025
    Fixed: Improved support for translations.
    Version 1.3.0 - November 2024
    • Fixed:
      • Creating a reservation for a specific date displayed the reservation over two days.
      • When visiting another location, the employee was notified incorrectly about reserving a space on their remote day.
      • The collaborator percentage was not updated when any collaborators change their routine.
      • An incorrect insight was displayed on the dashboard when the employee set an exception to visit another location and created a reservation for that day.
      • In some cases, the current date on the dashboard was incorrectly displayed.
      • Security fixes
    Version 1.2.0 - August 2024
    • Fixed:
      • An error was displayed in the presence dashboard for recurring reservations. This has been fixed.
      • Remote exceptions were not cancelled when changing the routine. This has been fixed.
      • Security fixes
    Version 1.1.3 - May 2024
    • New:
      • Employees can make their workplace presence information private
      • New presence dashboard with personalized information that highlights schedules and collaborators and makes exceptions on the spot
      • Show personalized insights on collaboration opportunities on the presence dashboard
    • Changed: Use suggestions to add collaborators
    Version 1.0.2 - February 2024

    ServiceNow Workplace Concierge provides employees with real-time insights to optimize their on-site presence in the workplace with their co-workers to improve team collaboration and learning.