Workplace Connectors release notes

  • Release version: Store
  • Updated June 11, 2026
  • 2 minutes to read
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    Summary of Workplace Connectors release notes

    Workplace Connectors is a generic framework that enables ServiceNow customers to integrate various workplace hardware and sensor data—such as badging systems, occupancy sensors, environmental sensors, and Wi-Fi access points—into the Workspace Service Delivery (WSD) product. This integration is facilitated through dedicated connectors and spokes, allowing real-time and summarized data ingestion.

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    Key Features

    • Data Integration Support: Continuous enhancements have added support for multiple data types including badging data, occupancy sensor data, environmental data (air quality and temperature), and Wi-Fi data via webhooks and REST APIs.
    • Data Management and Summarization: Introduction of data summarization and roll-up capabilities for various sensor data to enable efficient analytics.
    • Storage Optimization: Adoption of MetricBase, a time-series database, for efficient storage and retrieval of sensor data, enabling customers to create triggers and custom workflows.
    • Extensible Configuration Tables: New tables were introduced to manage providers, space type mappings, space mappings, and action configurations to streamline integration management.
    • Backward Compatibility and Localization: Enhancements include backward compatibility support for Location Directory and improved translation support for messages.
    • Security and Performance: Multiple security fixes across releases, along with performance improvements to ensure stable and secure data handling.

    Key Outcomes for ServiceNow Customers

    • Ability to consolidate workplace sensor and hardware data within the WSD platform for improved workspace analytics and management.
    • Improved reliability and accuracy in space occupancy and environmental monitoring through robust data ingestion and error handling fixes.
    • Enhanced customization opportunities via triggers and workflows enabled by using a time-series database backend.
    • Greater administrative control and visibility with fixes allowing Workplace Admins to view metrics correctly during provider connector configuration.
    • Ensured data integrity and continuity with backward compatibility and various bug fixes, minimizing disruptions during upgrades or configuration changes.

    Version history for the Workspace Service Delivery Workplace Connectors application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.1 - June 2026
    • Fixed:
      • Workplace Admins were not able to view metric values while creating a new provider connector configuration.
      • Security fixes
    Version 2.2.5 - April 2026
    Increasing version number to align with the releases.
    Version 2.2.4 - March 2026
    Fixed: In some cases, events processing could fail for correctly mapped spaces.
    Version 2.2.1 - December 2025
    • Fixed:
      • In some cases, a null-error was in the Metrikus occupancy API response.
      • Data summarization was failing when campus is added as location in the Wi-Fi data table.
      • Choice dependencies were not updated after upgrade.
      • Improved support for translations in messages.
      • Security fixes
    Version 2.1.0 - August 2025
    • Fixed:
      • Performance improvements
      • Security fixes
    Version 2.0.0 - May 2025
    • New:
      • Added support for data summarization and roll-up for badging, occupancy, environmental, and Wi-Fi data.
      • Adopted MetricBase (a time-series database) for efficient data storage and retrieval, enabling customers to create triggers and custom workflows.
    • Fixed:
      • Data handler handle method was failing when invoked via the webhook extension point.
      • Added support for backward compatibility in Location Directory.
      • Locations were shown as occupied based on old sensor readings in Location Directory.
      • Translation fixes.
    Version 1.5.2 - February 2025
    Fixed bug: Unable to post data via webhook with giving user credentials using postman.
    Version 1.5.1 - November 2024
    • New: Support for wifi data: Wifi data obtained from WAPs(Wifi Access Points) can now be pushed to WSD via the webhook.
    • Fixed: Few minor bug fixes
    Version 1.4.0 - August 2024
    • New:
      • Table to support environmental data (Air Quality & Temperature)
      • Table to store units for environmental data parameters
    Version 1.3.2 - May 2024
    • New:
      • Support for Occupancy Sensor data
      • New Providers table to store list of all hardware/sensor vendors
      • New Provider Space Type Mapping table to store mapping between space types of WSD and hardware vendors
      • New Provider Space Mapping table to store vendor unique ID for spaces on vendor application
      • New Action Configuration table to store the flow actions
    • Changed:
      • Renamed a few tables - Provider Configuration to Provider Connector Configuration
      • Fix script to extract the provider data from existing Provider Connector Configuration table to new Provider table
    Version 1.1.2 - February 2024
    No significant updates.
    Version 1.1.0 - November 2023
    • New:
      • Support to push badging data into WSD in near real time
      • New webhook/Rest API using which badging events data can be sent to WSD
    Version 1.0.2 - August 2023
    Workplace Connectors is a generic framework using which data from different kinds of workplace hardware/sensors (such as badging systems, occupancy sensors etc.) can be brought into WSD product via the respective spokes.