Workplace Connectors release notes

  • Release version: Store
  • Updated August 6, 2026
  • 2 minutes to read
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    Summary of Workplace Connectors release notes

    Workplace Connectors is a framework that enables ServiceNow customers to integrate data from various workplace hardware and sensors—including badging systems, occupancy sensors, environmental sensors, and Wi-Fi access points—into the Workspace Service Delivery (WSD) product. This integration facilitates real-time data ingestion and management via webhooks and REST APIs, enhancing workplace analytics and operational workflows.

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    Key Features

    • Data Integration Support: Supports pushing data for badging, occupancy, environmental parameters (air quality and temperature), and Wi-Fi access points into WSD.
    • Data Summarization and Roll-up: Introduced support for summarizing and rolling up data from multiple sources to provide consolidated insights.
    • MetricBase Adoption: Utilizes MetricBase, a time-series database, for efficient storage and retrieval of sensor data, enabling creation of triggers and custom workflows.
    • Provider and Space Mapping: Maintains tables for hardware providers, vendor-specific space types, and unique vendor space IDs to ensure accurate data alignment.
    • Webhook and API Enhancements: Provides webhook and REST API interfaces to enable near real-time data transmission from external systems to WSD.
    • Translation and Localization: Improved support for message translations to accommodate diverse user environments.
    • Backward Compatibility: Supports legacy location data to ensure smooth upgrades and data continuity.
    • Branding Update: Reflects ServiceNow’s rebranding of AI capabilities as ServiceNow Otto without impact on entitlements or features.

    Fixes and Improvements

    • Resolved issues with metric visibility for Workplace Admins during provider connector configuration.
    • Fixed event processing failures related to space mapping and null errors in occupancy API responses.
    • Addressed bugs affecting data posting via webhooks and data handler failures.
    • Enhanced performance and security through multiple updates.
    • Corrected translation inconsistencies and choice dependencies after upgrades.
    • Aligned version numbering with release cadence to improve version control.

    What Customers Can Expect

    By leveraging Workplace Connectors, ServiceNow customers can seamlessly integrate diverse workplace sensor data into their WSD environment, enabling enhanced space utilization analytics, environmental monitoring, and security through near real-time data ingestion. The adoption of MetricBase and improved data summarization supports scalable, efficient data management and workflow automation. Regular updates ensure improved stability, security, and alignment with ServiceNow’s evolving platform capabilities, including the ServiceNow Otto AI brand.

    Version history for the Workspace Service Delivery Workplace Connectors application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.3.8 - August 2026
    Changed: ServiceNow Otto is the new AI experience brand. This change is reflected in the name of ServiceNow products. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features.
    Version 2.3.1 - June 2026
    • Fixed:
      • Workplace Admins were not able to view metric values while creating a new provider connector configuration.
      • Security fixes
    Version 2.2.5 - April 2026
    Increasing version number to align with the releases.
    Version 2.2.4 - March 2026
    Fixed: In some cases, events processing could fail for correctly mapped spaces.
    Version 2.2.1 - December 2025
    • Fixed:
      • In some cases, a null-error was in the Metrikus occupancy API response.
      • Data summarization was failing when campus is added as location in the Wi-Fi data table.
      • Choice dependencies were not updated after upgrade.
      • Improved support for translations in messages.
      • Security fixes
    Version 2.1.0 - August 2025
    • Fixed:
      • Performance improvements
      • Security fixes
    Version 2.0.0 - May 2025
    • New:
      • Added support for data summarization and roll-up for badging, occupancy, environmental, and Wi-Fi data.
      • Adopted MetricBase (a time-series database) for efficient data storage and retrieval, enabling customers to create triggers and custom workflows.
    • Fixed:
      • Data handler handle method was failing when invoked via the webhook extension point.
      • Added support for backward compatibility in Location Directory.
      • Locations were shown as occupied based on old sensor readings in Location Directory.
      • Translation fixes.
    Version 1.5.2 - February 2025
    Fixed bug: Unable to post data via webhook with giving user credentials using postman.
    Version 1.5.1 - November 2024
    • New: Support for wifi data: Wifi data obtained from WAPs(Wifi Access Points) can now be pushed to WSD via the webhook.
    • Fixed: Few minor bug fixes
    Version 1.4.0 - August 2024
    • New:
      • Table to support environmental data (Air Quality & Temperature)
      • Table to store units for environmental data parameters
    Version 1.3.2 - May 2024
    • New:
      • Support for Occupancy Sensor data
      • New Providers table to store list of all hardware/sensor vendors
      • New Provider Space Type Mapping table to store mapping between space types of WSD and hardware vendors
      • New Provider Space Mapping table to store vendor unique ID for spaces on vendor application
      • New Action Configuration table to store the flow actions
    • Changed:
      • Renamed a few tables - Provider Configuration to Provider Connector Configuration
      • Fix script to extract the provider data from existing Provider Connector Configuration table to new Provider table
    Version 1.1.2 - February 2024
    No significant updates.
    Version 1.1.0 - November 2023
    • New:
      • Support to push badging data into WSD in near real time
      • New webhook/Rest API using which badging events data can be sent to WSD
    Version 1.0.2 - August 2023
    Workplace Connectors is a generic framework using which data from different kinds of workplace hardware/sensors (such as badging systems, occupancy sensors etc.) can be brought into WSD product via the respective spokes.