Workplace Service Delivery Suite release notes

  • Release version: Store
  • Updated July 9, 2026
  • 5 minutes to read
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    Summary of Workplace Service Delivery Suite release notes

    The Workplace Service Delivery Suite application on the ServiceNow Store is regularly updated with new features, enhancements, and fixes to support workplace service management. These release notes provide a version history from the initial release in October 2020 through July 2026, detailing key changes, new applications introduced, and important notices about legal compliance and government use.

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    Key Features and Updates

    • Multiple new applications have been introduced over time to expand workplace service capabilities, including:
      • Workplace Visitor Management (Oct 2020) for managing guests and off-site employees.
      • Workplace Calendar Synchronization (Dec 2020 / Jan 2021) for syncing reservations with Exchange Online.
      • Workplace Space Management (June 2021) for space-related services.
      • Workplace Reservations for Microsoft Outlook Add-in (July 2021).
      • Workplace Move Management (Sept 2021) to handle employee move requests.
      • Workplace Service Delivery for Mobile (Oct 2021) for mobile access.
      • Workplace Indoor Mapping (May 2022) for indoor navigation and mapping.
      • Workplace Central (Nov 2022) enabling scenario planning using stack plans.
      • Workplace Connectors (Aug 2023) providing a framework to ingest data from workplace hardware and sensors.
    • Application renaming occurred multiple times, notably between “Workplace Service Delivery Suite” and “Workplace Service Delivery Professional” to reflect evolving product positioning.
    • Modular upgrades: Some components such as Workplace Agent for mobile, Workplace Space Management, and Workplace Move Management must now be upgraded separately to allow better management of updates.
    • Bi-directional synchronization added between Workplace Visitor Management and Safe Workplace Employee Health and Safety Status to streamline visitor safety management.

    Usage and Compliance Notices

    • Organizations are responsible for ensuring legal compliance when implementing and using the application, particularly regarding data protection and employment laws. ServiceNow does not provide legal advice and recommends tailoring any provided templates to meet specific organizational requirements.
    • Government agencies should consult their Ethics Office or authorized representatives to confirm permissible use. ServiceNow disclaims responsibility for implementation or configuration costs unless separately purchased and clarifies that use does not affect existing software entitlements or payment obligations.

    What ServiceNow Customers Can Expect

    Customers leveraging the Workplace Service Delivery Suite can expect continuous innovation with new applications extending workplace management capabilities, improved modular upgrade paths for flexibility, and enhanced integration with hardware and calendar systems. The application supports comprehensive workplace service workflows, including visitor management, space planning, move management, and mobile access.

    To ensure smooth adoption, customers should review the detailed release notes of the related plugins for specific version updates and verify system requirements and compatibility on the ServiceNow Store listing. Additionally, organizations must manage their own compliance and legal obligations when deploying the solution.

    Version history for the Workplace Service Delivery Suite application on the ServiceNow Store.

    Important:
    For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

    Version history

    Version 2.17.12 - July 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.5 - June 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.4 - March 2026
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.2 - December 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.17.0 - September 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.16.0 - August 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.2 - May 2025
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.15.0 - February 2025
    Changed: The application got renamed from Workplace Service Delivery Professional back to Workplace Service Delivery Suite.
    Version 2.14.0 - November 2024
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.13.0 - August 2024
    Removed: Upgrading Workplace Service Delivery Professional will no longer install or update Workplace Agent for mobile.
    Version 2.12.1 - May 2024
    Changed: The application got renamed from Workplace Service Delivery Suite to Workplace Service Delivery Professional.
    Version 2.11.0 - February 2024
    Removed: Upgrading Workplace Service Delivery Suite will no longer update Workplace Space Management and Workplace Move Management. Upgrading the apps must be done separately.
    Version 2.10.0 - November 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.9.0 - August 2023
    New: A new application, Workplace Connectors is introduced and is a generic framework using data from various workplace hardware/sensors (such as badging systems, occupancy sensors etc.) and can be brought into Workplace Service Delivery via respective spokes.
    Version 2.8.0 - May 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.7.0 - February 2023
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.6.0 - December 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.5.0 - November 2022
    New: A new application, Workplace Central is introduced to enable you to perform Scenario planning using stack plans. The parent application for Scenario planning is Workplace Space Management though it is hosted in the Workplace central application.
    Version 2.4.0 - August 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.1 - June 2022
    The release notes of the related plugins can be viewed on the respective plugin's release notes.
    Version 2.3.0 - May 2022
    New: A new application, Workplace Indoor Mapping is introduced.
    Version 2.2.2 - March 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.2.0 - February 2022
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.1.0 - December 2021
    The release notes for the related plugins can be found in the respective plugins.
    Version 2.0.0- October 2021
    New: A new application, Workplace Service Delivery for Mobile is introduced.
    Version 1.9.0 - September 2021
    New: A new application Workplace Move Management has been introduced to manage move requests raised by employee to move to another location.
    Version 1.8.1 - July 2021
    New: A new application, Workplace Reservations for Microsoft Outlook Add-in is introduced.
    Version 1.7.0 - June 2021
    New: A new application, Workplace Space Management is introduced.
    Version 1.6.0 - May 2021
    New: Synchronize registered visitors between Workplace Visitor Management and Safe Workplace application's Employee Health and Safety Status. The synchronization is bi-directional between both applications.
    Version 1.5.0 - March 2021
    Fixed: minor fixes.
    Version 1.4.1 - January 2021
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.3.0 - December 2020
    New: A new application, Workplace Calendar Synchronization, is added. Using the application, you can create or update reservations in the Workplace Service Delivery, and synchronize them to a calendar service (Exchange Online).
    Version 1.2.1 - November 2020
    Changed: From Workplace Safety Management (sn_wsd_core) version 2.1, all updates, and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portal from Workplace Safety Management (sn_wsd_core) version 2.1.
    Version 1.0.1 - October 2020
    New: A new application Workplace Visitor Management to manage guests and off-site employees when they visit the organization

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.