Service Graph Connector for Observability - Dynatrace properties
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Summary of Service Graph Connector for Observability - Dynatrace properties
The Service Graph Connector for Observability - Dynatrace properties enable users to configure the behavior of the connector, facilitating the integration of Dynatrace data into ServiceNow's Configuration Management Database (CMDB). This functionality is essential for maintaining accurate insights into application performance and infrastructure health.
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Key Features
- Connection Properties: Configure connection settings such as management zone IDs, service types, and tags to customize data retrieval from Dynatrace.
- Grail Enabled: Allows for integration with Grail-enabled tenants.
- OAuth Connection: Manage OAuth connection details linked to the Service Graph connection.
- Response Handling: Options to save responses from Dynatrace as attachments or process them directly as data streams.
- Flow Timeout: Set execution timeout for Dynatrace flows, enhancing control over data processing.
Key Outcomes
By utilizing these properties, ServiceNow customers can:
- Efficiently manage and configure the integration of Dynatrace service data into their CMDB.
- Enhance operational insights by ensuring that relevant application and infrastructure data is accurately reflected.
- Customize the behavior of the connector to meet specific organizational needs, improving data integration reliability and performance.
Service Graph Connector for Observability - Dynatrace properties control the behavior of the connector.
Connection properties
These connection properties are available for Service Graph Connector for Observability - Dynatrace.
Note:
To open the Service Graph Connection Properties [sn_cmdb_int_util_service_graph_connection_property] table for the connector, navigate to and select the connection name. The connection properties are displayed in the Service Graph Connection Properties related list.
| Property | Description |
|---|---|
|
managementZoneIds |
Enter a list of management zone IDs to fetch from Dynatrace. For multiple entries, separate the IDs with commas. |
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managementZoneNames |
Enter a list of management zones to fetch from Dynatrace. For multiple entries, separate the names with commas. |
|
tags |
Enter a list of tags to fetch from Dynatrace. For multiple entries, separate the tags with commas. |
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grailEnabled |
Set the property to true for a Grail-enabled tenant. |
|
OAuth Connection |
View the Sys ID of the OAuth connection and credential alias linked to the Service Graph connection record. |
|
serviceTypes |
Enter a list of Dynatrace service types from where to ingest the data into CMDB. For multiple entries, separate the service types with commas. Valid values are:
|
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saveRESTResponseAsAttachment |
Set the property to true to use the SGO-Dynatrace Fetch Entities For Larger Payload action flow and save the response from Dynatrace as an attachment with a .json extension. Set the property to
|
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flowDesignerTimeout |
Set the timeout value (in milliseconds) for a Dynatrace flow, subflow, or action execution.
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System properties
These system properties are available for Service Graph Connector for Observability - Dynatrace.
Note:
To open the System Properties [sys_properties] table, enter
sys_properties.list in the navigation filter.| Property | Description |
|---|---|
|
sn_dynatrace_integ.append_environment_id_to_service_name |
Set the property to true to append the Dynatrace Environment ID to the Service name. Set the property to false to retain the Service name as is.
|
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sn_dynatrace_integ.createUnmatchedApplicationCIs |
Set the property to true to add unclassified processes to the Application [cmdb_ci_appl] table. Set the property to false to ignore unclassified processes.
Note: Classified processes are added to the corresponding child application classes in the Application [cmdb_ci_appl] table regardless of the value of this property. |
|
sn_dynatrace_integ.default_from_value_days |
Enter the number of days a configuration item (CI) can be inactive before it is ignored.
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sn_dynatrace_integ.page_size |
Enter the page size used in REST requests to fetch Dynatrace entities.
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sn_dynatrace_integ.populate_applications |
Set the property to true to populate the Application [cmdb_ci_appl] CIs from Dynatrace processes. Set the property to false to ignore the Application [cmdb_ci_appl] CIs.
Note: This property is read via scheduled imports. The manual execution of the SGO-Dynatrace Processes and SGO-Dynatrace Process Groups data sources will not consider this property. |
|
sn_dynatrace_integ.critical_cluster_threshold |
Enter the percentage of an application cluster's nodes that need to be in a state to raise that state to its parent in the service map. Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
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sn_dynatrace_integ.events_for_unmatched_ci.enabled |
Set the property to true to ingest events that don't have a matching CI in CMDB.Note: This system property is available only if the Observability Commons for CMDB (sn_observability) plugin is installed. For more information, see Observability Commons for CMDB on the ServiceNow Store.
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