CMDB classes targeted in Service Graph Connector for Google Chromebooks

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of CMDB classes targeted in Service Graph Connector for Google Chromebooks

    The Service Graph Connector for Google Chromebooks integrates Google Console data into your ServiceNow CMDB by periodically pulling device information. This data is stored in tables extending from the Configuration item [cmdbci] table, enabling comprehensive asset and relationship tracking for Chromebook devices.

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    Targeted CMDB Classes and Attributes

    The integration populates key CMDB classes with Chromebook data, allowing you to maintain up-to-date configuration items and their relationships:

    • Computer [cmdbcicomputer]: Captures essential device details such as install status, model number and ID, manufacturer, serial number, operating system, OS version, operational status, last enrollment time, and assigned user.
    • IP Address [cmdbciipaddress]: Stores IP address, name, and network interface card (NIC) MAC address information.
    • Network Adapter [cmdbcinetworkadapter]: Includes configuration item linkage, MAC address, and name.
    • Software [cmdbcispkg] (when SAM and SAM Foundation are not installed): Tracks software key, name, and version.
    • Software Installation [cmdbsamswinstall] (when SAM or SAM Foundation is installed): Records discovery source, display name, installation details, serial number, and version.
    • Software Instance [cmdbsoftwareinstance]: Captures installation details including name, version, and serial number, varying based on SAM application presence.

    Key Relationships

    The connector establishes important relationships between configuration items for improved CMDB accuracy:

    • Computer owns Network Adapter and IP Address.
    • Network Adapter references Computer.
    • IP Address references Network Adapter.
    • Software references Software Instance or Software Installation depending on SAM status.
    • Software Installation references Computer and Software Instance.
    • Software Instance references Computer.

    Practical Benefits for ServiceNow Customers

    By leveraging this connector, ServiceNow customers can ensure that their CMDB accurately reflects the current state of their Chromebook fleet, including hardware details, software inventory, and network configurations. This enables better asset management, improved operational visibility, and supports compliance with software licensing and IT service management processes.

    When you complete setting up the connection, you can configure the integration to periodically pull Google Console data from Chromebook devices. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Computer [cmdb_ci_computer]

    The following attributes in the Computer [cmdb_ci_computer] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Install Status install_status status
    Model number model_number model
    Model ID model_id model
    Manufacturer manufacturer model
    Name name serialNumber
    Serial number serial_number serialNumber
    Assigned assigned lastEnrollmentTime
    Operating System os os
    Operational status operational_status status
    OS Version os_version osVersion
    Assigned to assigned_to annotatedUser
    Table 1. Relationships created for Computer
    Parent class Relationship type Child class
    Computer [cmdb_ci_computer] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Computer [cmdb_ci_computer] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Computer [cmdb_ci_computer] Reference

    When the Software Asset Management (SAM) and SAM Foundation applications aren't installed:

    Software [cmdb_ci_spkg]

    Software Instance [cmdb_software_instance]

    When the SAM or SAM Foundation application is installed:

    Software Installation [cmdb_sam_sw_install]

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    IP Address ip_address lastKnownNetwork.ipAddress
    Name name lastKnownNetwork.ipAddress
    Nic nic macAddress
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name Google Console attribute
    Configuration Item cmdb_ci serialNumber
    MAC Address mac_address macAddress
    Name name macAddress
    Table 3. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Computer [cmdb_ci_computer]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data when the Software Asset Management (SAM) and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Key key name-version
    Name name name
    Version version version
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Software Installation [cmdb_sam_sw_install]

    The following attributes in the Software Installation [cmdb_sam_sw_install] table are populated by collected data when the SAM application, the SAM Foundation application, or both are installed:
    Attribute label Attribute name Google Console attribute
    Discovery source discovery_source None
    Display name display_name Name
    Installed on installed_on serialNumber
    Version version Version
    Table 5. Relationship created for Software Installation
    Parent class Relationship type Child class
    Software Installation [cmdb_sam_sw_install] Reference Computer [cmdb_ci_computer]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data when the SAM and SAM Foundation applications are not installed:
    Attribute label Attribute name Google Console attribute
    Installed on installed_on serialNumber
    Name name name, version, serialNumber
    Table 6. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Computer [cmdb_ci_computer]