Analyzing data integrations for improving Data Foundations

  • Release version: Zurich
  • Updated February 25, 2026
  • 2 minutes to read
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    Summary of Analyzing data integrations for improving Data Foundations

    This feature helps ServiceNow customers enhance their Data Foundations by analyzing existing and suggested data integrations within the Configuration Management Database (CMDB). Using theData integrationstab in the CMDB success advisor for Data Foundations, you can assess the effectiveness of current data sources such as Discovery patterns and Service Graph Connectors, and identify opportunities to improve CI attribute coverage across principal classes.

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    Access to this functionality is through the CMDB success advisor landing page, specifically via the Data Foundations card after setup completion.

    Access and Roles

    • sncmdbadmin: Required to access the CMDB success advisor.
    • sncmdbuser: Provides read-only access to advisor pages and AI-generated summaries.
    • cmdbinstadmin: Needed to manage Service Graph Connector connections within SGC Central.

    Key Features

    • Integration overview: Displays counts of all Discovery patterns and Service Graph Connectors contributing CI data.
    • Status indicators: Show which Discovery patterns are active and which Service Graph Connectors have active connections, helping assess integration health.
    • Attribute coverage insights: Enables review of which CI attributes each integration populates for principal classes, aiding data quality evaluation.
    • Access integration details: Allows configuration of integrations to improve attribute coverage.
    • Suggested integrations: Lists recommended but not yet installed integrations based on your advisor scope, guiding expansion of data sources.

    Use Cases for ServiceNow Customers

    • Identify inactive Discovery patterns that can populate key CI attributes.
    • Recognize Service Graph Connectors with the highest attribute coverage for principal classes.
    • Detect installed integrations lacking active connections.
    • Evaluate which integrations contribute to ownership, relationship, and infrastructure attributes to maintain CMDB accuracy.
    • Prioritize integration improvements to maximize overall data quality in the CMDB.

    Practical Benefits

    By leveraging this feature, customers can systematically analyze and improve data integration sources, leading to more comprehensive and accurate CMDB data. This supports better configuration management, improves data reliability, and ultimately enhances IT service management outcomes.

    Improve Data Foundations coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.

    Use the Data integrations tab in the CMDB success advisor for Data Foundations to assess the effectiveness of your current data integration sources in the Configuration Management Database (CMDB) and identify opportunities to improve coverage across your principal classes. The Data integrations tab provides a breakdown of active Discovery patterns and installed Service Graph Connectors, including how many key configuration item (CI) attributes each integration source is populating.

    Access data integrations

    Navigate to the CMDB success advisor landing page, and on the Data Foundations card, select View insights. Select the Data integrations tab to access integration-related details. For more information, see Access CMDB success advisor.

    Note:
    The CMDB success advisor for Data Foundations dashboard is available only after the setup process is complete. For more information, see CMDB success advisor for Data Foundations setup.

    Required roles

    Table 1. Roles required for accessing data integration sources in the CMDB success advisor for Data Foundations
    Role Description
    sn_cmdb_admin Required to access the CMDB success advisor.
    sn_cmdb_user Provides read-only access to CMDB success advisor pages and data, including the AI-generated summary of the dashboard.
    cmdb_inst_admin Required to manage Service Graph Connector connections in SGC Central.

    Use cases

    For examples of how different people in your organization would use this feature, see these use cases.

    User Feature use
    CMDB administrator
    • Identify an inactive Discovery pattern that can populate attribute data for your principal classes
    • Identify Service Graph Connectors that cover your principal classes with the highest attribute coverage
    • Detect integration sources that are installed but have no active connections
    • Evaluate which integrations populate ownership, relationship, and infrastructure attributes for CMDB data accuracy
    • Prioritize which integrations to improve to maximize data quality across principal classes

    Data integration features

    Table 2. Feature description
    Feature Description
    Integration overview Displays the count of all Discovery patterns and Service Graph Connectors contributing CI data to your principal classes in the CMDB.
    Status indicators Check whether Discovery patterns are active and Service Graph Connectors are installed with active connections. For more information, see Reviewing data integrations for Data Foundations.
    Attribute coverage insights Select the Attribute coverage link next to the integration to review which CI attributes it populates for your principal classes. For more information, see Evaluate Data Foundations data integration coverage.
    Access integration details Configure integrations to improve attribute coverage. For more information, see Evaluate Data Foundations data integration coverage.
    Suggested integrations Displays integrations that are recommended but not yet installed, based on the selected advisor scope. For more information, see View suggested integrations for the Data Foundations advisor.