Exploring AI Authoring for Catalog Builder

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how the AI Authoring for Catalog Builder application helps you to create catalog items by simply describing them. ServiceNow Otto generates catalog items with more detailed descriptions and question labels.

    AI Authoring for Catalog Builder overview

    In Catalog Builder, you can describe the catalog item you want, and ServiceNow Otto generates the catalog item for you.

    The application uses the Catalog item generation skill to create catalog items. For more information about the skill, see Catalog item generation.

    Note:
    You must be assigned the catalog_builder_editor role to create catalog items using ServiceNow Otto.

    AI Authoring for Catalog Builder benefits

    Benefit Feature Roles
    • Catalog items of your choice: Describe your item, and it's generated for you by ServiceNow Otto.
    • Tailored catalog items: Provide specific details, and ServiceNow Otto tailors catalog items to your needs. It's customizable, so you can ensure every items fits the specifications you need.
    • Professional descriptions: Get descriptions and question labels automatically. ServiceNow Otto crafts compelling narratives, enhancing your catalog's professionalism.
    		 Create catalog items using ServiceNow Otto catalog_builder_editor
    Note:

    ServiceNow Otto generates only the entities that Catalog Builder supports. The limitations of Catalog Builder apply to ServiceNow Otto in Catalog Builder as well. For more information about the limitations of Catalog Builder, see Limitations of Catalog Builder.