Let Now Assist help you to manage duplicate CIs

  • Release version: Zurich
  • Updated February 6, 2026
  • 1 minute to read

    • Resolve deduplication tasks with support from the Now Assist Manage duplicate CIs skill. CMDB administrators follow step-by-step guidance to perform remediation, and can preview remediation results before applying a template.

    Before you begin

    Role required: cmdb_dedup_admin and now_assist_panel_user

    About this task

    When a Now Assist for SGC skill is enabled, the Now Assist icon appears in the SGC Central view of the CMDB Workspace. For more information, see Working in the Now Assist panel.

    Important:
    This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    Procedure

    1. On the CMDB Workspace or in any form or list view, select the Now Assist icon and then select Manage duplicate CIs in the Now Assist panel (or enter similar text).
    2. Follow the guidance on the Now Assist panel to remediate duplication.

      As you select options to remediate duplication, the skill adjusts the options and guides you through the process.

      Table 1. Working with the Manage duplicate CIs skill
      Interactions with the skill Description
      Start the manage duplicate CIs skill.

      Review root causes for duplication: The analysis surveys IRE identification rules (including criterion attributes) and discovery sources and responds by grouping causes to suggest related groups of tasks.

      Tip:
      Use this information to help prevent further creation of duplicate CIs.

      Start the preview template process.

      Decide which deduplication template to apply: Select Review existing templates and then follow the suggestions to preview the results of applying the template.
      Now Assist generates a preview of the results of applying a template.

      Without actually running the remediation process, Now Assist generates a preview of the results of applying a template. You can preview the results for any existing template. When you see the desired result in a preview, you can specify that template and proceed with the deduplication process.

    What to do next