Edit already published catalog items using ServiceNow Otto

  • Release version: Zurich
  • Updated March 12, 2026
  • 1 minute to read

    • You can edit published catalog items conversationally using ServiceNow Otto. If you’ve already started editing a published catalog item, you can still use ServiceNow Otto to edit the draft of that published catalog item. You can edit variables and UI policies in this mode.

    Before you begin

    Role required: catalog_builder_editor

    Procedure

    1. Navigate to All > Service Catalog > Catalog Builder.
    2. Select the Catalog items tab.
    3. Select a published catalog item that you want to edit.
    4. Select Edit.
    5. Select Edit with AI.
    6. Give prompts in the ServiceNow Otto chat, you can generate the catalog item.
    7. After you’ve completed your edits, publish the catalog item.