'Foundation' stage reports on the CSDM Data Foundations dashboard
Summarize
Summary of Foundation stage reports on the CSDM Data Foundations dashboard
The Foundation tab on the CSDM Data Foundations dashboard helps identify missing or incomplete data within your CMDB, which is critical for maintaining accurate and actionable configuration management. This stage highlights gaps such as missing product owners for named product models, which can impact your ability to track important lifecycle events like product end-of-life.
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Key Features
- CSDM Foundation Indicators report: Displays key metrics with priority ratings from 1 (Critical) to 5 (Low), based on the severity and weight of each metric. Compliance levels are visually represented with color-coded bars (red, yellow, and green) indicating the percentage of configuration items (CIs) meeting foundational data standards.
- Data collection management: The system limits data collection for certain metrics to optimize performance and prevent impact on dashboard responsiveness. Administrators can manage metrics that are unnecessary or impacting performance.
- Remediation playbooks: Provides direct links to knowledge articles in Now Support with step-by-step instructions to address non-compliant data issues. Access requires Now Support credentials.
- Key data gaps addressed include:
- Named product models lacking associated product owners, which affects product lifecycle management.
- Application, service, and software CIs without proper product model associations, which can be resolved by auto-generating product models for logical CIs.
- Locations missing parent references, breaking location hierarchies needed for accurate reporting.
- Business units without linked parent companies, disrupting organizational hierarchy representation.
- Auto-generation of product models: The CSDM Product Model Assignment job can automatically create product model records for logical CIs lacking them, facilitating a product-centric management approach.
Key Outcomes
- Improved data completeness and structure within the CMDB, enabling better lifecycle tracking and reporting.
- Clear prioritization of foundational data issues to focus remediation efforts where they are most critical.
- Access to guided remediation content to support efficient resolution of data gaps.
- Enhanced hierarchical data consistency for locations and business units, supporting accurate organizational and operational views.
- Promotion of a product-centric CMDB model, aligning logical CIs with product models for clearer asset management.
The Foundation tab on the CSDM Data Foundations dashboard identifies data that might be missing from the CMDB.
Reports on the Foundation tab
In this example, a report on the Foundation tab indicates that most named product models don't have associate product owners. Without this data, you might not be able, for example, to identify products that are reaching end-of-life. For more information, see Products and product models.
- CSDM Foundation Indicators report
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- The Priority value is the product of the weight of the metric and the severity of the actual score. Priority ranges from 1 — Critical (the highest priority), to 5 — Low (the lowest priority).
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The Result column displays a color-coded bar showing the percentage of CIs or the measured item that are in compliance for the key foundational metric.
- Red: 0–50% are in compliance.
- Yellow: 50–90% are in compliance.
- Green: More than 90% are in compliance.
To promote optimum performance, the system stops collecting data for some metrics when they reach a specified number of non-compliant CIs. For information on managing data collection for a metric that isn't needed or that affects performance of the dashboard, see Manage performance.
- The Remediation playbook URL column displays links to knowledge articles in Now Support with instructions for bringing the CIs into compliance. Use your Now Support credentials to access the knowledge article.
To view detailed information on the impact of a metric and for details on working on issues, select the appropriate Remediation playbook URL.
- Named Product Models without Product Owners
Application, service, and software class instance CIs aren't created through Discovery, so their Model ID [model_id] values might not refer to product model records. To help you to migrate to a product-centric management paradigm, each instance of a logical CI should be associated with a product model. For recommendations, see Auto-generate product models for logical CIs.
For more information, see Products and product models.- Locations without Parents
- You can create a hierarchy of location data using the Parent attribute to match your reporting requirements. Missing parent locations break the structure. See Location [cmn_location] table.
- Business Units without Companies
- The hierarchy of your business is populated in the Business Unit table with a reference to the parent company. A business unit is a part of your organization that is responsible for specific operations, such as finance, human resources (HR), or IT. A hierarchy within a business unit is common. For large multinational organizations, you may have business units that identify independent regional operations and the specific operations within the region.