Catalog Wizard form

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Catalog Wizard form

    The Catalog Wizard form in ServiceNow's Zurich release provides a structured approach to creating and managing catalog item wizards. It consists of several key components—Steps, Sections, Variables, and Questions—that enable you to design a guided and organized experience for catalog item creators. Each component contains specific fields that define its behavior, appearance, and relationship within the wizard.

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    Catalog Wizard Step

    • Name: Unique identifier for the step.
    • Wizard: Specifies which wizard the step belongs to.
    • Hide on template: Option to hide the step within catalog item templates.
    • Custom step: Marks the step as custom; when selected, allows usage of reusable UI components (Macroponent) from the Next Experience UI Framework for enhanced customization.
    • Short description: Brief explanation of the step's purpose.
    • Feedback / Template feedback: Options to associate feedback records or texts with the step to improve catalog item or template design.
    • Order: Controls the placement sequence of the step in the Catalog Builder.

    Catalog Wizard Section

    • Name: Unique identifier of the section.
    • Style: Defines the visual display style of the section.
    • Order: Determines the section’s position within a step.
    • Wizard step: Associates the section with a specific step.
    • Short description: Provides a brief explanation of the section.
    • Width: Specifies the section’s width in the builder interface.

    Variable

    • Map to field: Links the variable to a field on the Catalog Item or Record Producer tables, ensuring data consistency.
    • Type: Defines the kind of variable to create (e.g., IP Address, Email, Single Line Text).
    • Catalog item: Associates the variable with a specific catalog item.
    • Active, Mandatory, Hidden, Read-only: Controls variable availability, requirement status during ordering, visibility, and editability.
    • Question & Name: Sets the prompt shown to catalog item creators and identifies the variable.
    • Tooltip: Displays helpful information when hovering over the variable in the builder.
    • Example Text: Provides hints inside the question field for specific variable types to guide creators.

    Catalog Wizard Question

    • Wizard section: Associates each question with a specific section within the wizard.
    • Map to set: Optionally links the question to a question set for grouped queries.
    • Order: Defines the question’s position within its section.
    • Question: Allows association with either existing variables or creation of new variables to represent the question.
    • Set: Used when mapping to a set, associates the question set to the section.

    Practical Use for ServiceNow Customers

    This form enables ServiceNow customers to build intuitive and customizable catalog item wizards that guide users through complex ordering processes. By configuring steps, sections, variables, and questions with clear ordering and associations, you can streamline catalog item creation, improve data accuracy through field mappings, and enhance user experience with descriptive prompts and feedback mechanisms. The ability to use custom UI components (Macroponents) in custom steps allows advanced tailoring to meet unique organizational needs.

    Description of the fields for the Catalog Wizard Step, Catalog Wizard Section, Variable, and Catalog Wizard Question forms in Service Catalog wizards.

    Table 1. Catalog Wizard Step
    Field Description
    Name Unique name of the step.
    Wizard Wizard for which you are creating the step.
    Hide on template Option to hide the step in the catalog item template.
    Custom step Option to configure the step as a custom step.
    Short description Brief description of the step.
    Feedback Option to associate a feedback record with the step in the catalog item builder wizard or record producer builder wizard.
    Template feedback Option to associate a feedback text with a step in the catalog item template.
    Order Order where the step is placed in Catalog Builder.
    Macroponent Reusable seismic building blocks in the Next Experience UI Framework that can be used to create a custom step. This field appears only when the Custom step check box is selected.

    For more information, see https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/ui-framework/getting-started/introduction
    Table 2. Catalog Wizard Section
    Field Description
    Name Unique name of the section.
    Style Display style of the section.
    Order Order in which the section appears inside a step.
    Wizard step Step with which the section is associated.
    Short description Brief description of the section.
    Width Width of the section in Catalog Builder.
    Table 3. Variable
    Field Description
    Map to field Maps the question to a specific field on the Catalog Item (sc_cat_item) table or Record Producer (sc_cat_item_producer) table.
    Type The variable type that you want to create.
    Catalog item Catalog item associated with the question.
    Active Option to make the variable available for use.
    Mandatory Option to make the variable mandatory as part of the ordering process.
    Hidden Option to hide the variable.
    Read-only Option to make the variable read only or editable.
    Question Question to ask catalog item creators in Catalog Builder.
    Name Name to identify the question.
    Tooltip Tooltip text to display when catalog item creators point to the variable in Catalog Builder. You can enter a brief note to describe the purpose of the question.
    Example Text Hint that is displayed in the Question field before a catalog item creator enters a value. Applicable for the following variables:
    • IP Address
    • Email
    • URL
    • Single Line Text
    • Wide Single Line Text
    • Multi Line Text
    • Date
    • Date/Time
    Table 4. Catalog Wizard Question
    Field Description
    Wizard section Section with which the question must be associated with.
    Map to set Option to map the question to a question set. The Set field is enabled only when this option is selected.
    Order Order in which the question must appear inside a section.
    Question Option to associate a question to the section.
    Note:
    You can create a new variable to associate to a question or select an existing one.

    For information on creating a new variable, see Add a step, section, or question to a catalog item wizard.
    Set Option to associate a question set to the section if you have selected the Map to set option.

    For information about adding a step, section, or question to a catalog item wizard, see Add step, section, or question to catalog item wizard.