CMDB classes targeted in Service Graph Connector for Observability - Datadog

  • Release version: Zurich
  • Updated March 12, 2026
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    Summary of CMDB classes targeted in Service Graph Connector for Observability - Datadog

    The Service Graph Connector for Observability - Datadog automatically pulls configuration data from Datadog and populates various CMDB classes in ServiceNow. This integration helps ServiceNow customers to maintain an accurate and up-to-date Configuration Management Database (CMDB) by reflecting Datadog-monitored infrastructure and services. The data is stored in specific target tables with key attributes and relationships established between different configuration items (CIs).

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    CMDB Classes and Key Attributes

    • Cloud DataBase [cmdbciclouddatabase]: Populates attributes such as Object ID, Fully Qualified Domain Name (FQDN), Name, Type, and Version.
    • Cloud Load Balancer [cmdbcicloudloadbalancer]: Contains Name and Object ID attributes.
    • Cloud Service Account [cmdbcicloudserviceaccount]: Includes Account ID, Name, Object ID, and Datacenter Type.
    • IP Address [cmdbciipaddress]: Captures IP Address, NIC, and Name.
    • Key Value [cmdbkeyvalue]: Stores generic key-value pairs used by other CIs.
    • Logical Datacenter [cmdbcilogicaldatacenter]: Populates Name, Object ID, and Region.
    • Network Adapter [cmdbcinetworkadapter]: Includes Configuration Item, MAC Address, Name, and IP Address.
    • Server [cmdbciserver]: Key attributes include CPU details (core thread, count, speed, type), Disk space, DNS Domain, FQDN, Name, Operating System, and RAM.
    • Service Calculated [cmdbciservicecalculated]: Contains Name, Operational Status, Populator Status, Service Populator, and Type.

    Relationships Between CMDB Classes

    The connector establishes important relationships to provide a structured and interconnected CMDB:

    • Cloud DataBase is hosted on Hosts and linked to Logical Datacenter and Key Value entries.
    • Cloud Load Balancer is hosted on Hosts and connected to Logical Datacenter and Key Value records.
    • IP Address references Network Adapter and Key Value records.
    • Logical Datacenter is hosted on Hosts and associated with Cloud Service Account.
    • Network Adapter references Server records.
    • Server owns Network Adapters and IP Addresses and references Key Value entries.

    Benefits for ServiceNow Customers

    By using the Service Graph Connector for Observability - Datadog, ServiceNow customers can:

    • Automatically synchronize critical infrastructure and service data from Datadog into their CMDB.
    • Maintain accurate relationships between configuration items for improved visibility and impact analysis.
    • Enhance operational efficiency by leveraging enriched CMDB data for IT service management processes.

    This integration streamlines data ingestion and ensures your CMDB reflects the current state of your monitored cloud and infrastructure environments.

    When you complete setting up the connection, the data is automatically pulled from Datadog. The data is saved in target tables.

    Cloud DataBase [cmdb_ci_cloud_database]

    The following attributes in the Cloud DataBase [cmdb_ci_cloud_database] table are populated by collected data:
    Attribute label Attribute name
    Object ID object_id
    Fully qualified domain name fqdn
    Name name
    Type type
    Version version
    Table 1. Relationships created for Cloud DataBase
    Parent class Relationship type Child class
    Cloud DataBase [cmdb_ci_cloud_database] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud DataBase [cmdb_ci_cloud_database] Reference Key Value [cmdb_key_value]

    Cloud Load Balancer [cmdb_ci_cloud_load_balancer]

    The following attributes in the Cloud Load Balancer [cmdb_ci_cloud_load_balancer] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Table 2. Relationships created for Cloud Load Balancer
    Parent class Relationship type Child class
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Hosted on::Hosts Logical Datacenter [cmdb_ci_logical_datacenter]
    Cloud Load Balancer [cmdb_ci_cloud_load_balancer] Reference Key Value [cmdb_key_value]

    Cloud Service Account [cmdb_ci_cloud_service_account]

    The following attributes in the Cloud Service Account [cmdb_ci_cloud_service_account] table are populated by collected data:
    Attribute label Attribute name
    Account Id account_id
    Name name
    Object ID object_id
    Datacenter Type datacenter_type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    Nic nic
    Name name
    Table 3. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Key Value [cmdb_key_value]

    The following attributes in the Key Value [cmdb_key_value] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Value value

    Logical Datacenter [cmdb_ci_logical_datacenter]

    The following attributes in the Logical Datacenter [cmdb_ci_logical_datacenter] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Object ID object_id
    Region region
    Table 4. Relationship created for Logical Datacenter
    Parent class Relationship type Child class
    Logical Datacenter [cmdb_ci_logical_datacenter] Hosted on::Hosts Cloud Service Account [cmdb_ci_cloud_service_account]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    IP Address ip_address
    Table 5. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    CPU core thread cpu_core_thread
    CPU count cpu_count
    CPU speed (MHz) cpu_speed
    CPU type cpu_type
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Name name
    Operating System os
    RAM (MB) ram
    Table 6. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Reference Key Value [cmdb_key_value]

    Service Calculated [cmdb_ci_service_calculated]

    The following attributes in the Service Calculated [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Operational status operational_status
    Populator status populator_status
    Service populator service_populator
    Type type