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Corporate governance

The Board of Directors of ServiceNow (the "Azienda") sets high standards for the Azienda’s employees, officers and directors. Implicit in this philosophy is the importance of sound corporate governance.

Highlights

It is the duty of the Board of Directors to serve as a prudent fiduciary for shareholders and to oversee the management of the Azienda’s business. To fulfill its responsibilities and to discharge its duty, the Board of Directors follows the procedures and standards that are set forth in these guidelines. These guidelines are subject to modification from time to time as the Board of Directors deems appropriate in the best interests of the Azienda or as required by applicable laws and regulations.

Any interested party wishing to communicate with our Board of Directors may write to the board at Board of Directors, c/o ServiceNow, Inc., 2225 Lawson Lane, Santa Clara, California 95054 or send an email to ir@servicenow.com. Our Corporate Secretary will forward these letters and emails directly to the Board of Directors.

Frederic B. Luddy

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EXPERIENCE

ServiceNow
Founder and Board of Directors 2004 - Present
Chairman of the Board 2018 - 2022
Chief Product Officer 2011 - 2016
CEO 2004 - 2011

Peregrine Systems
CTO 1990 - 2003

Enterprise Software Associates
Founder

Boole and Babbage Inc.

Amdahl Corporation
Software Developer 1976 - 1980

Susan L. Bostrom

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EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

Gitlab
Board of Directors 2019 – Present

Samsara
Board of Directors 2021 – Present

Cisco Systems
EVP, CMO, Worldwide Government Affairs (and other executive positions) 1997 – 2011

 

EDUCATION

MBA
Stanford Graduate School of Business

BS, Business
University of Illinois

Teresa Briggs

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ServiceNow
Board of Directors 2019 – Present

Warby Parker
Board of Directors 2021 – Present

DocuSign
Board of Directors 2020 – Present

Snowflake
Board of Directors 2019 – Present

Deloitte LLP
Vice Chair & West Region Managing Partner (and various positions) 2011 – 2019
Deputy Managing Partner (and various positions) 1982 – 2011
Board of Directors 2016 – 2019

 

EDUCATION

BS, Accounting
University of Arizona

Jonathan C. Chadwick

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ServiceNow
Board of Directors 2016 - Present

Confluent
Board of Directors 2020 – Present

Samsara
Board of Directors 2020 – Present

Elastic
Board of Directors 2018 – Present

Zoom Video Communications
Board of Directors 2017 – Present

VMware
EVP, CFO, COO 2012 - 2016

Microsoft (after Skype acquisition)
Corporate VP 2011 - 2012

McAfee
EVP and CFO 2010 - 2011

Skype
CFO 2011 - 2012

Cisco Systems
Various finance roles 1997 - 2010

Coopers & Lybrand
Various accounting roles 1993 - 1997

 

EDUCATION

BSc (Hons), Electrical & Electronic Engineering
University of Bath, UK

ACA, Chartered Accountant
ICAEW

Paul E. Chamberlain

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EXPERIENCE

ServiceNow
Board of Directors 2016 - Present

PEC Ventures
President & CEO 2015 - Present

TriNet
Board of Directors 2015 - Present

Veeva Systems
Board of Directors 2015 - Present

JobTrain
Chairman, Strategic Advisory Committee (formerly, Board Member) 2001 - Present

Morgan Stanley
Managing Director (and various senior roles) 1990 - 2015

Princeton University
Lecturer, Finance & Engineering Departments 2019 - Present
Formerly, Distinguished Visiting Professor, Keller Center for Entrepreneurial Studies 2019 - Present

Santa Clara University
Adjunct Lecturer, Finance Department and Leavey School of Business 2020 - Present

 

EDUCATION

MBA
Harvard Business School

BA, History, magna cum laude
Princeton University

Larry Jackson

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EXPERIENCE

ServiceNow
Board of Directors 2020 – Present

Apple Inc.
Global Creative Director, Apple Music 2014 – Present

UCLA Hammer Museum
Board of Directors 2019 – Present

Beats Music
Chief Content Officer 2014 – 2014

Universal Music Group
EVP, Interscope Geffen A&M 2011 – 2014

Sony Music
President, A&R Arista Records (and various positions) 2000 – 2010

Bill McDermott

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EXPERIENCE

ServiceNow
Chairman, 2022 - Present
President, CEO, 2019 – Present
Board of Directors, 2019 – Present

Zoom Video Communications
Board of Directors 2022 – Present

Fisker Inc.
Board of Directors 2020 – Present

SAP
CEO, 2010 – 2019
CEO, SAP America (and other executive leadership positions), 2002 – 2010

Siebel Systems
EVP, Worldwide Sales and Operations, 2001 – 2002

Gartner
President, 2000 – 2001

Xerox
Division President and Corporate Officer, 1983 – 2000

 

EDUCATION

MBA
Northwestern University Kellogg School of Management

Executive Development Program
Wharton School of Business

Bachelor’s, Business Management
Dowling College

Jeffrey A. Miller

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EXPERIENCE

ServiceNow
Lead Independent Director 2017 - Present
Board of Directors 2011 - Present

JAMM Ventures
President and CEO 2002 - Present

Santa Clara University
Trustee 2012 - Present

Repoint Ventures
Venture Partner 2002 - 2006

Data Domain
Board of Directors 2006 - 2009

McAfee
Board of Directors 2008 - 2011

 

EDUCATION

MBA
Santa Clara University

BS, Electrical Engineering and Computer Science
Santa Clara University

Larry Quinlan

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EXPERIENCE

ServiceNow
Board of Directors 2021 - Present

Jones Lang LaSalle Inc.
Board of Directors 2022 - Present

Deloitte, LLP
Global Chief Information Officer 2010 – 2021
US Chief Information Officer (and other executive positions) 1988 – 2010

National Association of Corporate Directors (NACD) Florida Chapter
Board of Directors 2022 – Present

Easter Seals South Florida
Board of Directors 2021 – Present

American Foundation for the University of The West Indies
Board of Directors 2018 – Present

KIPP Charter Schools Miami
Board of Directors 2017 – Present

IDC
Director, MIS 1986 – 1988

 

EDUCATION

MBA
Baruch College, City University of New York

BS, Industrial Management
University of the West Indies

Anita M. Sands

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EXPERIENCE

ServiceNow
Board of Directors 2014 - Present

New Enterprise Associates
Venture Partner 2022 – Present

Nu Holdings Ltd.
Board of Directors 2020 – Present

UBS Financial Services
Group Managing Director, Head of Change Leadership 2012 - 2013
Group Managing Director & COO 2010 - 2012
Transformation Consultant 2009 - 2010

Citigroup
Managing Director, Head of Transformation Management 2008 - 2009

RBC Financial Group
SVP Innovation and Process Design 2006 - 2008

 

EDUCATION

MSPPM, Public Policy & Management
Carnegie Mellon University

PhD, Atomic & Molecular Physics
Queens University Belfast, Northern Ireland

BSc (Hons), Physics & Applied Mathematics
Queens University Belfast, Northern Ireland

Committee Composition

Name
Audit
Leadership Development & Compensation
Nominating & Governance
Susan L. Bostrom Member Chair
Teresa Briggs
Chair
Jonathan C. Chadwick
Member
Paul Chamberlain
Member Member
Jeffrey A. Miller
Chair
Larry Quinlan Member
Anita M. Sands Member Member

Report concerns

ServiceNow is committed to fostering an environment where open, honest communication is the expectation – not the exception. We encourage you to Speak Up if you believe potential violations of Azienda policies, our Code of Ethics, or laws have occurred.

Contacts:

  • A manager, Global Talent, or Legal, Ethics & Compliance
  • Email legal_compliance@servicenow.com
  • Submit a concern online at www.servicenow.ethicspoint.com
  • Call the Speak Up Line at (855) 869-7272 or the number listed for your country at www.servicenow.ethicspoint.com
  • Contatti a member of our executive team ("P4 member")
  • Contatti the ServiceNow Board of Directors by sending a letter to our Santa Clara, CA, headquarters labeled "Attention: Board Audit Committee Chair"

Statement of non-retaliation

ServiceNow does not tolerate retaliation against anyone who (i) raises a concern in good faith, (ii) participates in an internal investigation, or (iii) refuses to engage in conduct that violates applicable laws or Azienda policies. Retaliation against someone for engaging in these activities will result in disciplinary action, up to and including termination of employment.

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