Supported business outcomes

CMDB success advisor helps improve CMDB data quality by aligning data quality efforts with specific business outcomes. Identify the areas most relevant to your organization and start with the outcomes to achieve.

CMDB success advisor outcome coverage

Important:

Each supported business outcome maps to a dedicated product with its own scope, dashboard, data quality monitoring, and guided remediation.

Data FoundationsManage principal classes and filter CI fields on task records to reduce data entry errors.

Hardware Asset ManagementIdentify missing hardware asset data and improve normalization rates.

Software Asset Management (SAM)Identify software install data quality issues and improve licensing compliance.

Choosing your CMDB success advisor outcome

Use the following table to get the right CMDB success advisor guidance for your organization's goals. Each outcome activates a dedicated advisory experience with its own scope, KPI dashboard, issue detection, and guided remediation. Start with one outcome and expand to others at any time. Run multiple outcomes simultaneously when goals overlap.

Table 1. Business outcomes by goal

Organization goal	Recommended outcome
Improve integration coverage for your most critical CI classes	Data Foundations
Track and resolve missing serial numbers, model IDs, and locations for hardware	HAM
Support asset life cycle management and financial reporting accuracy	HAM
Eliminate duplicate hardware records and asset and CI state mismatches	HAM
Track and resolve software installs missing edition, version, or cloud license details	SAM
Eliminate installs on duplicate CIs and verify virtual server-to-host CI relationships for licensing compliance	SAM
Improve data quality across multiple outcomes	Data Foundations, HAM, and SAM can run simultaneously