Using ServiceNow Otto conversation to create and edit catalog items

ServiceNow Otto provides a conversational interface that enables you to create catalog items, making these items available in the Service Catalog for users to request.

To use ServiceNow Otto for creating catalog items, you must have the catalog_builder_editor role and confirm that the ServiceNow Otto for Creator is installed in your environment.

To streamline the catalog creation process, you can use plain language input through ServiceNow Otto within Catalog Builder. This approach allows you to generate values for various steps simply by describing what you need in natural language.

By responding directly to your prompts, ServiceNow Otto can generate a catalog item and its details where possible.

Table 1. What ServiceNow Otto can generate for you and what it can't

Can generate	Can't generate
Item details, such as title and description Variables UI policies Location Access Fulfillment Portal settings	Image of your catalog item Variable attributes Advanced reference qualifiers Client scripts UI policy scripts Scripted default values Container variables

Sample prompts and customization

When creating catalog items using ServiceNow Otto, three sample prompts are provided in the chat for your reference. You can review these examples and develop a custom description tailored to your catalog item’s requirements.

Catalog item preview

After receiving a response from ServiceNow Otto regarding catalog item creation, you can view a preview of the catalog item.

AI tag

The fields with values generated by ServiceNow Otto show the AI sparkle () icon. If you make any changes in these fields, the icon is removed.

• Creating a catalog item conversationally using ServiceNow Otto
  Create a catalog item conversationally using ServiceNow Otto and make the item available in Service Catalog for catalog item requests. You can also define dynamic behavior for your catalog item and apply auto-populate settings.
• Edit already published catalog items using ServiceNow Otto
  You can edit published catalog items conversationally using ServiceNow Otto. If you’ve already started editing a published catalog item, you can still use ServiceNow Otto to edit the draft of that published catalog item. You can edit variables and UI policies in this mode.