AI Authoring for Catalog Builder reference Release version: Zurich Updated March 12, 2026 1 minute to readReference topics provide additional information about configuration properties, roles, and more. ServiceNow Otto: Location, catalog, category, and topic functionsWhen creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, ServiceNow Otto automatically applies it to the item. This streamlines the process and reduces manual data entry.ServiceNow Otto: Fulfillment, access, and portal setting functionsIn addition to catalogs, categories, and topics, ServiceNow Otto allows you to set three other key fields for a catalog item: Access, Fulfillment flow, and Portal settings. You can configure these simply by describing your requirements in plain language.ServiceNow Otto: UI policy functionsServiceNow Otto can generate UI policies with multiple actions from simple natural language.Suggestions to describe catalog itemsServiceNow Otto uses the description that you write to generate a catalog item for you. If you're using ServiceNow Otto for creating a catalog item, use these suggestions to describe your catalog item.Catalog item standards for catalog item generationThe Catalog Item Standards knowledge base contains a knowledge base article. This article called Catalog Best Practices, has best practices that help ServiceNow Otto provide guidance during catalog item creation in Catalog Builder.Catalog item generationUse the Catalog item generation skill to create catalog items of your choice using ServiceNow Otto.Refine contentUse the refine content skill to shorten, elaborate, rephrase, or generate content in the fields by using ServiceNow Otto.Standard Ticket Page SummarizationThe Standard Ticket Page Summarization skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.Catalog item form slot-fillWith the catalog item form slot-fill skill, generative AI can automatically complete catalog item forms based on what users search for.
AI Authoring for Catalog Builder reference Release version: Zurich Updated March 12, 2026 1 minute to readReference topics provide additional information about configuration properties, roles, and more. ServiceNow Otto: Location, catalog, category, and topic functionsWhen creating or editing a catalog item, you can use plain language to assign values for catalog, category, or topic. If the value you provide matches an existing entry, ServiceNow Otto automatically applies it to the item. This streamlines the process and reduces manual data entry.ServiceNow Otto: Fulfillment, access, and portal setting functionsIn addition to catalogs, categories, and topics, ServiceNow Otto allows you to set three other key fields for a catalog item: Access, Fulfillment flow, and Portal settings. You can configure these simply by describing your requirements in plain language.ServiceNow Otto: UI policy functionsServiceNow Otto can generate UI policies with multiple actions from simple natural language.Suggestions to describe catalog itemsServiceNow Otto uses the description that you write to generate a catalog item for you. If you're using ServiceNow Otto for creating a catalog item, use these suggestions to describe your catalog item.Catalog item standards for catalog item generationThe Catalog Item Standards knowledge base contains a knowledge base article. This article called Catalog Best Practices, has best practices that help ServiceNow Otto provide guidance during catalog item creation in Catalog Builder.Catalog item generationUse the Catalog item generation skill to create catalog items of your choice using ServiceNow Otto.Refine contentUse the refine content skill to shorten, elaborate, rephrase, or generate content in the fields by using ServiceNow Otto.Standard Ticket Page SummarizationThe Standard Ticket Page Summarization skill allows you to display summaries generated by ServiceNow Otto, providing overviews of recent activities and ticket details.Catalog item form slot-fillWith the catalog item form slot-fill skill, generative AI can automatically complete catalog item forms based on what users search for.