Learning credits (LCs) are the currency that you use to purchase any training solution provided by ServiceNow Training and Certification. We know our most successful customers upskill their teams to build, run, and use the Now Platform ®. A trained and proficient team can help you optimize your investment in ServiceNow and position your organization to achieve business objectives. Learning Credits make managing your training plan easier and more impactful by: • Eliminating the need to allocate training funds on an ad-hoc basis • Reducing required administrative resources • Providing the value of bulk purchasing Start your path to success by creating an enterprise training plan: Build a foundation for success • Upskill up your implementation team • Raise awareness and excitement about upcoming changes Go live with confidence • Excite and empower users to do their jobs in the Now Platform • Minimize business disruption at go-live Never stop learning • Support continued platform governance, health, and growth • Provide advanced training and certifications Action on your plan by building a team of ServiceNow experts 1 Your guide to learning credits (LCs) Why ServiceNow? We’ve made Now Learning a core part of our team’s annual goals. There is so much available, including in-depth training for specialist roles, which is critical as we introduce new capabilities on our ServiceNow instance. Trisha Johnson Associate Director, Strategy, Solutions, & Development 1 2 3 4 End users Service Portal, Employee Center users Sponsors Execs, stakeholders Process users Fulfillers who complete tasks in your configured, live Now Platform instance Business users Define and align ServiceNow business requirements Technical users Configure, architect, and maintain the Now Platform Employing years of training experience, we work with your team to plan the optimal training offering to make your investment a success. We make training and adoption easy. The value of training 88% agree training had a positive impact on their abilities to be successful in their job 92% agree that they have confidence with the platform after completing training 96% have learned new capabilities from training Source: TechValidate Customer Survey with ServiceNow Our expertise and experience 2 Million customer users enabled by the ServiceNow User Adoption Team YTD in 2024 4.74/5 average customer satisfaction score for instructor-led courses 73,500+ join the over 73K individuals who have earned a ServiceNow credential User Adoption Solutions User Adoption Package Tier 1 (one application )*** 40,000 LC User Adoption Package Tier 2 (two apps) *** 75,000 LC User Adoption Package Tier 3 (three apps)*** 150,000 LC User Adoption Package Tier 4 (four or five apps)*** 225,000 LC Package Add-on: Recorded Demo Videos** 14,000 LC (20 minutes of content for 1 app) Package Add-on: Instructor led training Delivery Day** 2,700 LC (per day) Package Add-on: E-learning** 35,000 LC (approx. 1 hour course) Package Add-on: Job aids** 4,400 LC (up to 5 for 1 application) Package Add-on: Quick reference card** 2,200 LC (2-page QRC—1 application) Self Service Ready-to-go pack 5,000 LC (per pack) * Offerings are so ld per application unless otherwise noted. ** You can only purchase a package add-on to a package for the same application or applications for which content is being developed in the package. *** Packages can only be combined if a customer needs user adoption for more than 5 apps. If that's the case, please reach out to useradoption@servicenow.com for specific guidance. Learning credit price details © 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries . Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. SN-DataSheet-YourGuidetoLearningCredits-09252024 servicenow.com Need more information or help with your training plan? Contact us at: training@servicenow.com 1 Learning Credit = $1 (USD) Public Technical Training 2-day class 1,900 LCs 3-day class 2,700 LCs Adopting a Platform Owner Mindset 1,900 LCs Private Technical Training 2-day class 13,500 LCs 3-day class 20,000 LCs Adopting a Platform Owner Mindset 22,000 LCs Private classes can accommodate up to 16 students. Reasonable travel and expense costs will be incurred for onsite private classes. Tailored training courses can be created for your needs by combining modules from multiple courses. On-Demand Training On-Demand Fundamentals / Implementation courses 500 LCs On demand fees are only applicable to select courses only; see Now Learning for details. On demand courses, Now Assist, and any applicable certification vouchers are priced separately. Private Now Assist sessions available. Mainline Certification Vouchers CSA, CAD 300 LCs Certified Implementation Specialist (CIS) 450 LCs Annual Certification Maintenance Fee 200 LCs Vouchers can only be purchased upon completion of the related technical training course. Voucher is included in the price of applicable live courses. Annual maintenance fees apply per person. Partners may be eligible for discounts. Start your training and adoption journey with our extensive portfolio of courses: • All learners can start their training journey by registering on Now Learning. • View technical training courses, available on-demand or l ive with an expert instructor. • Drive adoption by giving your users the knowledge they need to do their jobs successfully on the Now Platform. Learn more about our User Adoption Solutions. Resources to help plan and execute your training plan: • Roles and Responsibilities in the Now Platform • Training Bundles • Learning paths by role • Now Create Additional details • LCs are valid for 12 months from date of purchase unless otherwise stated. • LCs can be applied to on-demand courses and their associated exam voucher (if applicable). • Exam vouchers included with instructor- led courses (public and private). • LCs cannot be applied to Knowledge conference tickets or Now Learning Live. • View the learning credits terms and conditions.