Streamline and digitize
Baloise worked with Swiss ServiceNow Premier partner, Arctive AG, to develop a bespoke “claims portal”, using the Now Platform to fully streamline and digitize the end-to-end claims process. With this portal, insurance claims can be submitted, regardless of where they occurred, in local currency and routed correctly to the middle- and back-office staff at Baloise. The branded portal provides a simple, intuitive, step-by-step process for the user, helping them to complete online forms and to upload documentation and photographs to enable the claim to proceed smoothly and at pace.
“Arctive AG is a specialist ServiceNow partner with extensive product knowledge and we could see very quickly that the rich functionality of the Now Platform would enable us to meet Baloise’s precise needs, and to deliver a solution swiftly,” explains Christian Tuebing, CEO at Arctive AG.
The new, tailor-made portal has transformed the user experience, replacing an expensive and inefficient bottleneck, with a consumer-grade and streamlined digital process, with extensive functionality befitting an organization of the stature of Baloise’s pharma customer. Now, each claim can be forensically examined, with each step fully transparent, enabling claims managers to instantly assess the overall volume of claims, the status of each individual claim, and prompt any actions necessary to move it to completion.
“The portal has been a tremendous success for our customer. We’ve used a great combination of ServiceNow technology and Arctive AG’s expertise to quickly produce a high quality, user-friendly solution, which was very important for our customer’s reputation as a world-class business,” explains Patrick Czerwinski, Project Leader at the Baloise Group.