Automating key workflows
An existing ServiceNow ITSM user, the Crick was able to build a functioning track and trace application within 22 days on ServiceNow App Engine. It created an automated workflow across testing, results, and notifications. Data is stored centrally, with a clear audit trail. Staff can manage their own testing through the app, with results synced to the building entry system.
The UK’s first track and trace app
The result is one of the UK’s first viable COVID-19 track and trace apps, built by the Crick, entirely without outside help or guidance. It enables Crick staff to work on site and continue their critical research work and staff are tested every seven days, with automatic alerts and status updates sent out. The Now Platform enables the Crick to add new features or optimize functionality. Between June and September 2020, 120,000 tests were conducted, with October capacity at 16,000 per week.
A pathway out of the crisis
The success of the app is of national significance. The Crick is contributing to the fight against COVID-19; its clinicians work with government, and the institute works alongside several London hospitals. Its actions are high profile. Having the Crick return to work, with a functioning, scalable track and trace app creating a safe workplace, demonstrates a pathway out of the crisis.