Milind Shah is the head of payer industry at ServiceNow. He focuses on the intersection of product, strategy, partnerships, and go to market to help drive vertical solutions for ServiceNow in the payer domain. He’s dedicated to driving impact at scale in the healthcare industry by transforming member/provider/associate experiences in core operation areas such as claims, provider enablement, and care management/disease management/utilization management.
A seasoned executive, Milind has been in the healthcare industry for more than 25 years, including as vice president of business strategy for transformation and customer engagement at Elevance Health. He also served in senior roles at Humana and Salesforce before joining ServiceNow. Milind is a recognized thought leader with a unique point of view around strategy and innovation to drive transformation in healthcare.
