Service Graph Connector for Google Chromebooks

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Google Chromebooks

    The Service Graph Connector for Google Chromebooks enables ServiceNow customers to import detailed device information from Google Chromebooks into their Configuration Management Database (CMDB). This integration provides centralized visibility and management of ChromeOS devices, supporting enrollment, configuration, and monitoring through a streamlined onboarding process that requires minimal credentials.

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    Key Features

    • Comprehensive visibility across Chromebook devices within the CMDB.
    • Streamlined guided setup to configure the connector efficiently in your ServiceNow instance.
    • Supports periodic data synchronization from the Google Console to keep device records current.
    • Integration Commons for CMDB dashboard offers centralized monitoring of integration status, processing results, and errors with filtering capabilities by integration, time, or run.

    Supported Versions

    The connector supports multiple ServiceNow releases including Xanadu, Washington DC, Vancouver, and Utah. The last compatibility test was performed on July 5, 2024.

    Data Mapping and Management

    Device data obtained from the Google Console is processed using ServiceNow’s Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE) to map and insert the data into appropriate CMDB Configuration Item (CI) classes. The connector handles different device resource types such as Computers, IP Addresses, and Network Adapters, as well as Software or Software Installation records depending on whether Software Asset Management (SAM) applications are installed.

    Deleted Chromebook resources in Google Console are automatically marked as inactive or invalid in the CMDB to maintain data accuracy.

    Practical Use and Benefits

    ServiceNow customers can use this connector to gain a centralized and up-to-date view of their Chromebook assets, improving device lifecycle management and operational efficiency. The integration supports easy monitoring and troubleshooting through dedicated dashboards and ensures that CMDB records reflect the current state of Chromebook devices.

    Additional Resources

    • Guided setup instructions are available within the ServiceNow platform for step-by-step configuration.
    • The IntegrationHub ETL app can be used to view and manage data mapping details.
    • Related apps and cumulative release notes can be found on the ServiceNow Store.

    Use the Service Graph Connector for Google Chromebooks to import device details from Chromebooks into the Configuration Management Database (CMDB).

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Key features

    • Get visibility across Chromebook devices.
    • Get started quickly with a streamlined onboarding process.
    • Use only the credentials you need.

    Supported versions

    Table 1. Versions
    Google Console ServiceNow
    Last tested on July 05, 2024
    • Xanadu
    • Washington DC
    • Vancouver
    • Utah

    Use cases

    You can use the Service Graph Connector for Google Chromebooks to get visibility into Google ChromeOS devices, enabling administrators to centrally manage enrollment, configuration, and monitoring these devices.

    Guided setup

    The guided setup for the Service Graph Connector for Google Chromebooks provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for Google Chromebooks.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Google Console integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the Google Console data source is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you can configure the integration to periodically pull data from the Google Console application.

    Note:
    For any discovered resources that were deleted later, the Service Graph Connector for Google Chromebooks automatically marks the corresponding records as no longer active or valid in CMDB.
    The following table lists the data sources, the staging tables, and the target tables as CMDB CI classes as where data is stored for a Chromebook device within Google Console.
    Table 2. Data mapping for Google Console
    Data source Staging table CMDB CI classes Resource type
    SG-GoogleConsole-ChromeDevices SG-GoogleConsole-ChromeDevices [sn_googleconsole_i_sg_googleconsole_chromedevices] Computer

    IP Address

    Network Adapter

    When the Software Asset Management (SAM) and SAM Foundation applications are not installed:

    Software

    Software Instance

    When the SAM application, the SAM Foundation application, or both are installed:

    Software Installation

    		 Chrome OS devices

    For more information on where data is saved when pulling data from a Chromebook device, see CMDB classes targeted in Service Graph Connector for Google Chromebooks.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.