1 DATA SHEET Now Platform® The intelligent platform for end-to-end digital transformation The business challenge 20th-century technology architectures are not suitable for today’s everchanging environments and leave companies unprotected from sudden disruptions. Recent global events have highlighted the existing weaknesses in value chains. While it’s important for leaders to keep their hands on short-term challenges, they also need to keep their eyes on the future. Global pandemics, climate swings, and trade wars are all part of the new normal – and they will continue to test the resiliency of our organizations. Current business conditions require you to adapt to change, drive productivity and innovation, and deliver modern, consumer-like experiences at scale. To reach this level of agility, you need to connect digital workflows across the enterprise to optimize business processes and keep work flowing seamlessly across people, data, and systems and data. The enterprise workflow revolution Born in the cloud and built from the ground up with a single data model and a single, extensible and scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency. With out-of-the-box digital workflows that automate everyday service requests, delivery teams can increase service delivery speed, and free up teams for higher value work that drives enterprise-wide innovation. And with native development and integration tools, you can easily extend ServiceNow’s digital workflows or create new digital workflows on the same platform. This flexibility lets you create the right experiences you need for a better way to work, or in disruptive situations, a better way to respond. Drive connected digital workflows across the enterprise Maximize the value of existing technology investments with a single, unified cloud platform Connect siloed systems, departments, and processes Automate and transform with best-in-class digital workflows Deliver modern, consumer- like experiences at scale Drive customer satisfaction and loyalty with unified web, mobile, and conversational experiences Increase productivity and engagement through easy and intuitive employee experiences Work smarter and faster with native, purpose-built AI and analytics Accelerate time-to-value and innovation Unlock ROI from day one with out-of-the-box apps and integrations Empower developers of any skill level to build apps fast with low- code tools Fast-track digital initiatives by delivering new capabilities with greater speed and control Systems Processes People & Places Now Platform 2 © 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Otros company and product names may be trademarks of the respective companies with which they are associated. DATA SHEET Consistency & scalability Configuration Management Database (CMDB) Provides full visibility into your IT environment from a centralized source Common Services Data Model (CSDM) Enable standard and consistent service modeling with a CMDB-based framework Knowledge management Enable easy access and sharing of information such as self-help, troubleshooting, and task resolution Service Catalog Standardize request fulfillment to ensure accuracy and availability of service offerings Engagement Conversational interfaces Connect seamlessly to virtual or live agents through any popular messaging app Service Portal Build, customize, and deploy mobile- friendly web-based self-service experiences Mobile Deploy mobile apps and tools to drive consistent experiences and support all of your user needs Configurable workspaces Deliver targeted personalized experiences with all of the resources teams need to get their work done Playbooks Drive consistent business processes with a simple, task-oriented view for delivery teams Productivity Service level management Gather service requirements and monitor and manage SLAs Skills management Associate skills with individual users or groups and assign them to tasks or projects Reports & dashboards Easily create and configure customized reports and eye-catching dashboards Workforce optimization Optimize schedules and work assignments and deliver skills development Automation Flow Designer Build, connect, and automate cross- enterprise workflows in a single, no code design environment Process Automation Designer Build and manage multiple complex workflows with no-code playbooks Robotic Process Automation (RPA) Easily create and deploy bots to learn, mimic, and execute mundane business processes Advanced Work Assignment Automatically assign work items to agents based on availability, capacity, and skills Embedded integrations & spokes Connect any systems, apps, and data with custom integrations or pre-built connectors Intelligence Generative AI Accelerate productivity with automatic content summarization, prediction, and generation Machine learning Automate routine tasks and resolve issues faster with purpose-built AI capabilities NLP / NLU/ NLQ Enable and configure applications to learn and respond to human-expressed intent Performance Analytics Optimize business services, improve processes, and align with organizational goals Process Mining Identify bottleneck and streamline work with visual process maps and cluster analyses Security Encryption Choose from multiple flexible encryption options to meet individual organizational or compliance needs Data protection Maintain full control of your data and get visibility into when, where, and how it is accessed Identity & access management Ensure that the right users have appropriate access to data and technology resources Data privacy Ensure data is only being used by authorized persons and for its intended purpose Find out more Visit: servicenow.com/now-platform.html What can you do on the Now Platform?