Read The Total Economic Impact™ of Developing Applications on the Now Platform™, a May 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow, to understand the benefits, costs, and risks associated with building business applications on the Now Platform.

The study covers key findings in these three categories:

• Deliver Modern User Experiences
• Automate Business Processes
• Build Business Apps at Lightspeed

Forrester interviewed three current ServiceNow customers and surveyed 135 global customers who have developed business applications on the Now Platform to automate their enterprises. The purpose of the study is to provide potential customers with a framework to evaluate the real world customer experience and economic impact of the Now Platform on their organizations.