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Procurement Case Management

Manage the end-to-end procurement request lifecycle across existing systems and tech—in one place.

Benefits of Procurement Case Management

Improve procurement request automation

Make it easier for employees to submit requests and access information using self service.

Drive work team efficiencies

Automate fulfillment processes end-to-end across your existing technology investments.

Deliver continuous process improvement

Monitor request volume and task completion progress to balance team loads and align with goals.

Features of Procurement Case Management

Virtual Agent offers employees instant procurement management help.

Procurement chatbot

Empower employees to get resolution in seconds—without having to wait for a procurement specialist.

Single view in the procurement lifecycle specialist workspace

Specialist workspace

Shorten fulfillment cycle times by uniting work teams from a single view with full context.

Giving step-by-step guidance with configurable playbooks

Configurable playbooks

Provide step-by-step guidance to resolve specific types of requests, such as order changes.

Performance dashboards help improve service & workloads

Performance dashboards

Report on, understand, and improve service delivery and workloads to make the most of your resources.

Get this app with Procurement Service Management

How to get Procurement Case Management

Procurement Case Management is available with Procurement Service Management. Connect purchasing processes and streamline procurement to build efficiencies.

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