Four years in a row! On behalf of ServiceNow Chairman and CEO Bill McDermott, our executive leadership team, and our board of directors, I’m thrilled to share that ServiceNow has once again been named a Fortune 500® company.
This year, the recognition feels different, because the world is different. Every enterprise on the planet is asking the same questions:
- How do we put AI to work safely?
- How do we capture true value?
- How do we govern intelligence across thousands of systems, models, and agents?
The ServiceNow AI Platform is the answer. We bring data, AI, workflows, and security together on a single platform—one that customers are already deploying to drive meaningful outcomes. This is a flywheel that's already spinning, not one being built.
That’s why making the Fortune 500® this year isn't just a moment to look back and congratulate ourselves. It's an invitation to sprint toward what’s next. What we're building now will redefine how enterprises operate in the decades to come.
In 2025, we grew subscription revenues 20.5% year over year to nearly $13 billion, capping a five-year compound annual growth rate of 24%. We also added $2 billion in revenues in 2025 alone—more than the entirety of our 2017 subscription base—and we’ve nearly quadrupled our revenues since 2019.1
These numbers are impressive and the reason we’re on the Fortune 500® list, but they still don’t capture the size of the AI opportunity or the full potential of ServiceNow. Consider this: In 2021, we set a bold goal of $15 billion in subscription revenues by 2026. We’re on track to beat that target by half a billion dollars organically this year and to exceed $30 billion in subscription revenues by 2030.
We’re also showing that AI growth and margin expansion go hand in hand. We raised our 2026 AI annual contract value (ACV) target from $1 billion to $1.5 billion. We expect 30% of our total ACV to come from ServiceNow AI by 2030. At the same time, we expect our internal AI deployment to deliver $300 million in annualized savings in 2026, and to continue expanding our operating margins while subscription gross margins remain above 80%.
ServiceNow is combining top-line growth and profitability at a level that’s difficult for any company to do—and it puts us on a path to achieving the Rule of 60+ by 2030.2
Nine out of 10 Fortune 500® companies trust and work with ServiceNow. Our platform handles more than 100 billion workflows and 7 trillion transactions every year. Thanks to our AI platform, however, there’s plenty more room for growth.
Customers aren't experimenting with one AI solution in one corner of the business anymore. They're deploying multiple products across the enterprise, renewing at higher levels, and graduating to more advanced agentic capabilities. They need AI that can take action safely, securely, and at scale.
For example:
- FedEx runs 5 million workflows every month on the ServiceNow AI Platform to help keep roughly 18 million packages a day moving across more than 220 countries and territories.
- Docusign will automate more than 90% of its IT tickets, expecting to save millions of dollars.
- Hitachi Energy cut its service desk volume 25% and saw an immediate tenfold jump in self-service after rolling out ServiceNow to its more than 56,000 employees.
- CVS Health has 300,000 active users running more than 2 million conversations, with a 40% year-over-year drop in live agent chats.
This is what AI business reinvention looks like: autonomous workflows running end to end across the enterprise, driving out costs, boosting productivity, and freeing people to focus on the work that matters most.
More than 2.2 billion AI agents will enter organizations in the next few years. They will all need to be managed, governed, secured, and connected to the systems where work happens. That’s where ServiceNow becomes that much more critical. Our AI Control Tower is the key to using AI effectively and preventing the chaos that can so easily erupt when AI scales rapidly.
I’m incredibly proud of what we’ve accomplished so far. We’re delivering durable growth, expanding margins, and reinvesting in the innovation that defines this era. But what truly excites me is where we’re headed. This is just the beginning.
The opportunity in front of us is the biggest this company has ever seen, and we’re perfectly positioned to seize it. As Bill McDermott says, “The best days of ServiceNow are now and in the future.”
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1 20.5% year-over-year growth and 24% five-year CAGR on a constant currency basis. All financial and customer information mentioned in this article is from the May 4, 2026, ServiceNow financial analyst day presentation.
2 The rule of 60+ reflects a combined subscription revenue growth rate and free cash flow margin exceeding 60%.
From Fortune ©2026 Fortune Media IP Limited. All rights reserved. Fortune and Fortune 500 are registered trademarks of Fortune Media IP Limited and are used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse the products or services of, ServiceNow.
