Service Graph Connector for Observability - Dynatrace

  • Release version: Zurich
  • Updated June 9, 2026
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - Dynatrace

    The Service Graph Connector for Observability - Dynatrace enables ServiceNow customers to ingest configuration item (CI) data, events, metrics, and logs from Dynatrace directly into their ServiceNow instance. This integration supports Dynatrace Classic environments (using v1/v2 APIs) for both self-hosted and legacy SaaS deployments.

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    Important: If you are using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the newer Service Graph Connector for Observability - Dynatrace SaaS instead. Also, note that the ServiceNow-provided connector differs from the Dynatrace-provided Service Graph Connector for Dynatrace.

    Supported Versions

    • Minimum Dynatrace SaaS version supported: 1.284
    • Supported ServiceNow versions: Yokohama, Zurich, Australia releases

    Upgrading Considerations

    Before upgrading to version 1.10.0 or later of this connector, you must disable reconciliation rules for tables extending the Application [cmdbciappl] table. This prevents conflicts where Apache web server discovery sources might stop other discovery sources from updating those tables. Detailed guidance is available in the Now Support Knowledge Base article KB1649455.

    Configuration

    Configure the connector connection using the Service Graph Connector (SGC) Central view available in the Service Graph Workspace or CMDB Workspace. This interface allows you to discover, install, and manage connectors through their full lifecycle, including editing, monitoring, and debugging connections.

    Note: The guided setup method is planned for deprecation; therefore, use SGC Central for configuration unless encountering specific configuration issues.

    Monitoring and Management

    The Integration Commons for CMDB store app provides a comprehensive CMDB Integrations Dashboard. This dashboard offers a centralized view of integration status, processing results, and error tracking for all installed integrations, including Dynatrace. It supports filtering by integration, time duration, and specific integration runs, allowing effective monitoring of your Dynatrace integration health and performance.

    Additional Resources

    • Articles on configuring and introducing the Dynatrace Service Graph Connector available on the ServiceNow Community site
    • Documentation on related concepts such as Service Graph Connectors and connector properties

    Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance.

    Important:
    The Service Graph Connector for Observability - Dynatrace supports Dynatrace Classic (v1/v2 APIs) and is intended for Dynatrace managed (self‑hosted) or legacy SaaS environments. If you're using or upgrading to the latest Dynatrace 3rd-generation SaaS platform, you should use the new Service Graph Connector for Observability - Dynatrace SaaS.

    The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • Supported versions:
      • Minimum version supported: Dynatrace SaaS; Version 1.284
    • Supported ServiceNow versions:
      • Yokohama
      • Zurich
      • Australia

    Important information for upgrading Service Graph Connector for Observability - Dynatrace

    Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application [cmdb_ci_appl] table. See the Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables [KB1649455] article in the Now Support Knowledge Base.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - Dynatrace using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Additional resources