Now Assist in Catalog Builder

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    Now Assist in Catalog Builder is a ServiceNow® application that enables customers to create catalog items efficiently by providing text inputs. It leverages artificial intelligence to generate detailed catalog items, including descriptions and question labels, simplifying the catalog creation process within the Service Catalog.

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    Key Features

    • Conversational Interface: Allows users to create and edit catalog items interactively, making items immediately available for user requests.
    • AI-Driven Generation: Uses AI and machine learning to produce catalog items based on user-provided text descriptions, enhancing detail and clarity.
    • Configuration and Installation: Requires installation of the Now Assist for Creator application from the ServiceNow Store, followed by configuration to tailor catalog item generation.
    • Data Handling and Privacy: Processes data by transferring it from customer instances to centralized ServiceNow environments, possibly involving third-party cloud providers. Data is managed under ServiceNow’s compliance policies, with customers having the option to opt out of future data collection.
    • Availability Considerations: Some features may be restricted or unavailable in certain regulated environments or geographic regions; customers should verify availability for their instance.

    Important Considerations

    • AI-generated outputs may not always be fully accurate or appropriate; customers should apply human oversight and thoroughly test outputs before use, especially in sensitive areas like healthcare, finance, or security.
    • Customers must comply with ServiceNow’s AI Acceptable Use Policy when deploying this application.
    • Support resources include the Known Error Portal and Customer Service for troubleshooting assistance.

    Practical Benefits for ServiceNow Customers

    By using Now Assist in Catalog Builder, customers can accelerate catalog item creation, reduce manual effort, and improve the quality and consistency of catalog entries. This enables faster service provisioning and enhanced user experience in the Service Catalog. Additionally, the conversational and AI-driven approach supports both novice and experienced catalog administrators in streamlining their workflows.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.