AI Authoring for Catalog Builder

  • Release version: Zurich
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Authoring for Catalog Builder

    AI Authoring for Catalog Builder enables ServiceNow customers to create catalog items effortlessly by providing simple text descriptions. Leveraging ServiceNow Otto, this feature generates detailed catalog items, complete with descriptions and question labels, streamlining catalog creation within the Service Catalog.

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    Key Features

    • Text-Based Catalog Item Creation: Users describe desired catalog items in text, and the AI generates comprehensive catalog entries automatically.
    • ServiceNow Otto Integration: Provides a conversational interface to create and edit catalog items interactively, enhancing usability.
    • Configuration and Installation: Customers install the ServiceNow Otto for Creator application via the ServiceNow Store and configure it within Catalog Builder to enable AI-powered authoring.
    • Reference Materials: Detailed documentation covers form fields, roles, and configuration properties necessary for effective use and customization.

    Important Considerations

    • Certain AI features are restricted in specific environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted settings. Customers should verify feature availability for their region and environment.
    • AI outputs may not always be fully accurate or complete; customers should apply human oversight and validate AI-generated content before deployment, especially in sensitive domains like healthcare, finance, or security.
    • Data submitted for AI processing is transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) in compliance with internal policies. Customers can opt out of data collection to protect their inputs and outputs.
    • Usage of this application is subject to adherence to ServiceNow’s AI Acceptable Use Policy.

    Next Steps for Customers

    • Install and configure the ServiceNow Otto for Creator application to enable AI Authoring for Catalog Builder.
    • Leverage the conversational interface to create and refine catalog items efficiently.
    • Consult the reference documentation for detailed configuration and role management guidance.
    • Monitor updates on product availability and restrictions to ensure compliance with your data center and regional policies.
    • Evaluate AI-generated catalog items carefully and incorporate human review before publishing items to the Service Catalog.

    Use AI Authoring for Catalog Builder to create catalog items of your choice by giving text inputs.

    Get started

    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.