Now Assist in Catalog Builder

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Catalog Builder

    Now Assist in Catalog Builder is a ServiceNow® AI-powered tool designed to help you efficiently create catalog items within Catalog Builder using simple text inputs. This application leverages artificial intelligence to generate detailed catalog items, including descriptions and question labels, streamlining the catalog creation process.

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    Note that some Now Assist features may be restricted or unavailable in certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or specific regions. Make sure to verify the availability for your instance.

    Key Features

    • Conversational Interface: Provides an intuitive chat-like experience for creating and editing catalog items quickly.
    • AI-Driven Generation: Automatically produces catalog items with detailed descriptions and question labels based on your text inputs.
    • Easy Installation and Configuration: Available through the Now Assist for Creator application on the ServiceNow® Store, requiring installation and configuration to enable functionality.
    • Data Handling and Privacy: Data is transferred securely to centralized ServiceNow environments and may involve third-party cloud providers like Microsoft Azure. Data usage complies with ServiceNow’s internal policies, with options for customers to opt out of data collection.

    Important Considerations

    • The AI-generated content may not always be fully accurate or complete. Customers must test outputs thoroughly and maintain human oversight, especially in critical domains such as healthcare, finance, legal, or security.
    • ServiceNow’s AI Acceptable Use Policy governs use of the application and may be updated periodically.
    • Support resources include the Known Error Portal and Customer Service and Support for troubleshooting.

    Practical Benefits for ServiceNow Customers

    By using Now Assist in Catalog Builder, ServiceNow customers can accelerate the design and deployment of catalog items, ensuring more consistent and detailed content with less manual effort. This facilitates faster service catalog updates and enhances the end-user request experience.

    Customers can expect streamlined catalog management and improved efficiency, but should complement AI outputs with internal validation to ensure appropriateness and accuracy for their organizational needs.

    Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.

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    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.