Knowledge 2025 Home Sessions Speakers Sponsors My List
KNOWLEDGE FOR YOU CRM The customer is always right. Now deliver more delight.  Learn how AI Agents can empower sales, the field, and service to transform the customer experience with a click.  Explore More
Hear from our leaders

“Service and Sales leaders, join us at Knowledge to transform your customer and agent experience with generative AI. We’ll show you how AI Agents empower your people to drive faster resolutions, reduce costs, and turn customers into loyal brand ambassadors.”

-John Ball, SVP & GM, CRM Workflows at ServiceNow

Explore our featured sessions These are just some of the expert-led learning sessions at Knowledge 2025. View Sessions KEYNOTE Solution Keynote: CRM Learn More SESSION Mastering AI for Customer Service Implementations Learn More SESSION Elevate Field Operations: Simplify, Automate, and Collaborate Learn More SESSION Xfinity Mobile's Single Pane of Glass - ServiceNow Telco Service Management Learn More SESSION Driving Innovative Service: Rivian's journey with ServiceNow Learn More SESSION Now on Now: Putting AI to work for customer support engineers Learn More
Our all-star speaker line-up at Knowledge 2025   Terence Chesire VP Product Management, CRM & Industry Workflows, ServiceNow Video CTA Michael Ramsey GVP, Product Management, CRM & Industry Workflows, ServiceNow Video CTA Bruce Dean SVP, Field Services, Bell Canada Video CTA
All the data points to success with ServiceNow 33% decrease in Mean Time to Resolution
- British Telecom
71% reduction in average time to solve cases
- Kainos
$2M saved via process improvements
- Blackhawk Networks
200% increase in self-service YoY
- BMO
Our approach, powered by ServiceNow and enhanced with AI, will transform customer experience at BT Group, unlocking value at every stage of the journey.
Hena Jalil Managing
Director, Business Digital at British Telecom
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Want to learn more? Sponsors Connect with our partners who can help jump start your digital transformation journey. Learn More What’s Happening at Knowledge Dive into program highlights and offerings at the ServiceNow event of the year. Learn More More Knowledge for you Explore even more sessions and content to find the learning journey tailored for you. Learn More