World Forum London 2025 Home Sessions Sponsors
15 OCTOBER 2025 | 08:30 - 18:30 That's a wrap on World Forum London
It was a transformative event exploring where the world puts AI to work. We look forward to seeing you next year.
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Knowledge is happening May 5-7, 2026. Sign up now for registration updates.
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World Forum London 2025 Speakers Agenda-at-a-Glance Sponsors
Experience where the world puts AI to work
We're bringing top AI leaders and hands-on training to you. So you can transform every corner of your business right now.
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Hear from AI leaders and visionaries at our keynote—and learn the new ways our customers are empowering their teams with AI. 
Play with AI
Try AI Agents at CreatorCon labs & demos. Test enterprise AI, then stay connected with ServiceNow User Groups (SNUGs).
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Check out our World Forum Expo for step-by-step demos, 1:1 expert advice—and a whole lot of fun.

Meet Up
Network with your peers, ServiceNow experts, and our innovative partners who will help you stay ahead of the AI curve.
Experience how others are achieving results – in real-time at World Forum
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.”
Shane Malloy
Vice President, Product Management, Issuer Processing, Visa
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“AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.”
Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca
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Meet our speakers
Visionary business leaders will offer insights and inspiration to keep you ahead with AI.
Professor Brian Cox

Renowned Physicist, Bestselling Author, and BBC Host



Professor Brian Cox is one of the world's most recognised voices in science. Known for making complex science accessible, he is a leading figure in the ATLAS experiment at CERN and a presenter for various BBC programmes, including Wonders of the Universe.

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Marcus Millership
Senior Vice President, Enablement and Solutions, Rolls-Royce



Marcus Millership leads GBS Strategy and Service Management at Rolls-Royce, with extensive experience in transforming operations, shared services, and technology. Having led a large-scale People Services transformation, he now oversees the GBS strategy reset and a multi-year transformation programme.
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Olivier Renault
Director of Engineering, Sainsbury's Digital, Tech and Data



Olivier Renault oversees the performance and resilience of Sainsbury's connectivity, hosting, workplace, and tooling platforms. Passionate about customer centricity, he ensures always-on operations. Sainsbury's uses ServiceNow to support seamless operations and is exploring AI to enhance its digital services.
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Paul Ballard
Technology Strategy and Enterprise Architecture Director, Nationwide Building Society 



Paul Ballard leads data-driven modernisation, resilience, and AI adoption at Nationwide Building Society. Previously Principal Architect at Nationwide, he shaped enterprise architecture and application-portfolio decisions before stepping into his current strategy role—grounding today's AI work in strong architectural governance.
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Dan Godfrey
People Transformation and Talent Director, Aviva



As a senior executive at Aviva, Dan Godfrey leads talent and people transformation initiatives. He brings extensive experience from senior HR roles across private equity, banking, hospitality, and the public sector.
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Ashish Tiwari
Director, Global SCM Procurement Ops, Data, and AI, Aptiv



Ashish is a transformational leader who redefines procurement by integrating digital analytics and AI to revolutionize global supply chains. He builds agile, tech-enabled ecosystems that drive data-driven decisions, process innovation, and exceptional business outcomes.
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Ruth Kirby
Director of Enablement, Arqiva



Ruth Kirby brings a wealth of experience across digital adoption, operations, and finance transformation.  Ruth has led AI-enabled service transformation on the ServiceNow platform - unifying customer and field service workflows and turning change into measurable outcomes.
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Paul Miller

Director, Technical Lead for Global Technology Operations, National Grid

In his role at National Grid, Paul Miller brings a hands-on blend of strategy and engineering within IT operations.  With an early career in the British Armed Forces, he brings a practitioner's view on where AI helps today and how to scale it responsibly across the enterprise.

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Nick Tzitzon

Vice Chairman, ServiceNow



Nick Tzitzon has been a leader at the highest levels of global business and government for 2+ decades. As group leader at ServiceNow, Nick oversees marketing, corporate affairs, innovation, servicenow.org, global impact, and environmental sustainability functions as well as the Office of the CEO.

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Jayney Howson

SVP, Global Learning and Development, ServiceNow

Jayney Howson leads the global reskilling movement through ServiceNow University, a personalised learning experience accelerating the company's growth as the AI platform for business transformation. With over 20 years of experience, she brings a deep passion for creating inclusive learning environments.

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An agenda packed with inspiration
08:30 – 10:00
 
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Welcome, Registration, & Expo Opening
Pick up your badge and visit the expo to see all the latest cutting-edge innovations of the ServiceNow AI Platform.
10:00 – 11:00
 
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World Forum Keynote
Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.
08:30 – 16:00
 
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Expo & Sessions
Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.
16:00 – 17:00
 
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Our Place in the Universe

We live on a small planet around one star amongst 400 billion in one galaxy amongst 2 trillion in the observable universe. How do we know that? How did we get here after 13.8 billion years of cosmic evolution? And, more philosophically perhaps, what are we to make of our place in this incomprehensibly strange and vast universe?

Join Professor Brian Cox, renowned physicist, best-selling author, and BBC presenter, for an exciting discussion driven by Professor Cox's outstanding experience in the world of science.

17:00 – 18:30
 
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Networking Reception
Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUG Social, a Community-led gathering where ServiceNow users can connect and collaborate.
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