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Analyst Report

The Total Economic Impact™ of ServiceNow IT Business Management

Find out how ITBM can deliver a $17M benefit in less than three years.

Reach your potential with a strategic portfolio planning and execution solution that improves capital and resource optimization while accelerating time to value. Through customer interviews and surveys*, Forrester has determined that ITBM customers have achieved significant results, including a less than six-month payback period, as well as an ROI of 400% and productivity improvements of $10.8M over three years. Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can:
  • Help organizations do more with their money
  • Improve resource utilization and allocation
  • Reduce project delays and increase productivity by 20%
  • Accelerate time to market by 23%
*Numbers based on a composite organization with 17,000 employees
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