for an AI-driven future
In this role, you'll be responsible for managing the ServiceNow AI Platform for your company, including initial setup, maintenance, day-to-day operations, building and maintaining workflows, and troubleshooting.
- ServiceNow Administrator
- IT System Administrator
- Certified System Administrator
- Information technology or computer science
- Communication
- Analytics
- Problem solving
- Now Assist
- AI solutioning
- Manage system access
- Monitor instance health, usage, and security
- Analyze processes and create automation
In this role, you'll solve customer problems with creativity and imagination. You'll use your deep understanding of ServiceNow AI Platform to design, build, and manage technology solutions to meet your organization's business requirements.
- Developer
- Software Developer
- Application Specialists
- Javascript
- Problem solving
- User interface design
- Now Assist
- AI solutioning
- Application Design and Creation
- Design and build interfaces
- Process and integrations
In this role, you'll be responsible for creating the overall strategy, governance and optimization of the ServiceNow AI platform within an organization.
- Platform Architect
- IT Lead
- Information technology
- Strategic thinking and planning
- Stakeholder Management and influence
- Problem solving
- AI strategy
- Oversee platform governance
- Vision, strategy, and roadmap
- Champion the platform and ensure investments
- Center of Excellence
In this role, you'll work closely with organizations to understand their technical needs, business requirements, and processes. Once you've analyzed your organization's existing processes, you'll configure the ServiceNow AI Platform to address their unique needs.
- Implementer
- Implementation Specialist
- Technical Consultant
- Information technology
- Communication
- Problem Solving
- Platform configuration
- Now Assist
- AI solutioning
- Translate business requirements into an implementation plan
- Platform configuration
- Complete integrations with other platforms
In this role, you'll plan, manage, and execute technical projects in collaboration with business leaders and technical teams. This role requires a broad set of skills and activities, from overseeing a project's execution to planning and budgeting.
- Platform Technology Manager
- ServiceNow Project Manager
- Project scheduling
- Planning and budgeting
- Collaboration and communication
- Platform Knowledge
- Technical Knowledge
- AI and Now Assist Knowledge
- Develop project plan and budgets
- Monitor progress against project plan and budget
- Status reporting
- Coordinate with other workstreams
- Escalate and resolve schedule and budget-affecting issues
In this role, you'll help organizations document their processes, define business requirements, and create implementation plans. You'll also ensure your organizations' data is accurate to create reliable reports, visualizations, and dashboards.
- Business Process Consultant
- Data analytics
- Communication
- General technical knowledge
- Platform Knowledge
- Gathering requirements
- AI and Now Assist Knowledge
- Translate business requirements into an implementation plan
- Configure forms, lists, and workspaces
- Complete integrations with other platforms
In this role, you will be responsible for supporting and resolving customer issues by utilizing ServiceNow.
- Customer Service Representative
- Technical Support Engineer
- Support Administrator
- Platform Support Specialist
- Customer service
- Utilizing ServiceNow Incident, Problem, and Change
- ServiceNow technical troubleshooting
- Critical thinking and problem solving
- Communication
- AI and Now Assist Knowledge
- Handle user inquires
- Receive, log, and categorize support tickets or incidents
- Interact with end-users to troubleshoot issues
- Contribute to knowledge base articles