World Forum New York 2025 Home Sessions
October 29, 2025 | 8:30 a.m. – 5:00 p.m. Your AI advantage starts with you in New York City Be the AI pacesetter that drives business growth, cuts costs, and moves your company ahead. Register Now Explore Sessions
World Forum New York 2025 Register Now Agenda-at-a-Glance Speakers FAQ Sponsors
You’ll get it all in a New York minute Join top financial services, healthcare, and tech experts for a one-day, complimentary event. Learn actionable, practical strategies for fast-tracking AI adoption and accelerating CRM transformation. Find inspiration Hear from AI leaders at our keynote and visit the World Forum Expo to learn tangible steps for turning AI potential into operational reality. Play with AI Try AI Agents at CreatorCon labs & demos. Test enterprise AI, then stay connected with ServiceNow User Groups (SNUGs). Get expert advice Learn from top AI talent to deliver frictionless service, solve for data trapped in CRM legacy systems, and put AI to work for people—today. Spark new ideas Chat with New York City’s brightest minds and boldest innovators. Walk in curious, and walk out with an action plan.
We’re bringing the best of Knowledge 2025 to you in New York City
“This solution will help boost customer loyalty, reduce costs, and drive business growth not only for Visa Disputes Managed Services, but also for the hundreds of issuing banks who use this service.” Shane Malloy
Vice President, Product Management, Issuer Processing, Visa Video CTA “AI is permeating everything we do, it's how we will get medicines to patients faster. Having a partner that's innovative like ServiceNow, allows us to do all we can to drive better patient outcomes.” Cindy Hoots
Chief Digital Officer and CIO, AstraZeneca Video CTA
One day that will unlock your AI journey
8:30 a.m. – 10:00 a.m.  
Welcome, Registration, & Expo Opening Pick up your badge and visit the Expo to see all the latest AI adoption strategies from ServiceNow and our partners. 
10:00 a.m. – 11:00 a.m.  
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World Forum Keynote Discover how industry-leading customers are navigating AI and transforming their business with the ServiceNow AI Platform. With expertise from our guest speakers, you'll be empowered to take AI capability and bring it to life.
11:30 a.m. – 4:00 p.m.  
Expo & Sessions Learn about the ServiceNow AI Agents roadmap, discuss business challenges, participate in hands-on AI labs, and transform your CRM to a proactive, agentic solution with actionable advice from industry experts and partners
4:00 p.m. – 5:00 p.m.  
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Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers — and don’t miss the SNUG Social, a Community-led gathering where ServiceNow users can connect and collaborate.
Meet our speakers Hear from the change-makers aligning AI + Data + Workflows to modernize CRM, improve compliance, and boost employee productivity. Amy Lokey

EVP, Chief Experience Officer (CXO), ServiceNow



Amy Lokey is transforming how people and businesses are supercharged by technology, through streamlined, AI-powered experiences that anticipate user needs and boost productivity.

 Video CTA Vanessa Smith President, ServiceNow.org, ServiceNow



Vanessa Smith empowers non-profit organizations to drive greater impact for business transformation. Her expertise in applying AI solutions help address complex challenges and facilitate positive change. Video CTA Peter Russo Vice President, Core Business Workflows, ServiceNow



Peter Russo offers unparalleled insight into core business transformation journeys. He will share how top-performing organizations are replacing outdated ERP modules with agile, AI-native workflows. Video CTA Sheri Kahn

Vice President Product & Solutions Marketing, CRM, ServiceNow

Sheri Kahn leads the charge in redefining how organizations engage with customers across every touchpoint. Her mission is to help companies turn customer experience into a competitive advantage.

 Video CTA Jeffrey Gore

Vice President, Industry Product & Solutions Marketing, ServiceNow



With 25+ years in building, deploying, and marketing enterprise workflows across regulated industries, Jeffrey Gore has helped establish ServiceNow as a leader in both AI and service management.

 Video CTA
Your questions about World Forum New York City, answered Expand All Collapse All Where is World Forum New York City being held?
World Forum New York City is taking place at Javits Center, located at 429 11th Avenue, New York, New York 10001. 
What other cities are part of the World Forum event series?
We are hosting nine World Forum events around the world. See a list of cities and dates on our central web page. 
Will World Forum offer a digital experience?
At this time, this event is being offered in a live, in-person format only. 
Who can I contact about any registration issues?
For any event queries or issues with registration for World Forum New York City, please visit the Events Help Center.
What is CreatorCon?
CreatorCon is the ultimate hands-on event for ServiceNow developers, admins, architects, and all practitioners looking to build smarter workflows and faster automation. Get hands-on in AI labs, experience the possibilities of innovation at the HackZone, and connect with peers and experts from the Community. Have more questions about CreatorCon? Contacto us at CreatorCon@servicenow.com.
Where can I get hands-on with ServiceNow AI capabilities?
You can get hands-on at CreatorCon labs! Choose between two tracks - The Builder Track is ideal for those starting their journey with low-code and AI tools, while the AI Agent Track is for more advanced developers ready to create and customize AI Agents. World Forum Sydney is your exclusive chance to experience and build with ServiceNow AI!
I’m new to ServiceNow AI Platform. Where do I start with CreatorCon?
If you are new to ServiceNow AI Platform, choose the CreatorCon Builder Track - designed for anyone to get started with no-code and low-code development on ServiceNow. Then join the ServiceNow Community to connect with peers, and explore the Developer Site for free instance and learning paths
Do I need to bring anything for CreatorCon Labs?
Yes! CreatorCon is hands-on, and you’ll get the most out of it if you come prepared. We recommend bringing: Your laptop – Required for labs and workshops Power adapter/charger – Especially if you're traveling from another region A tablet or phone – Highly recommended to use as a second screen for the lab guide. Otherwise, you’ll be switching tabs frequently on your laptop. Your curiosity and excitement – You’re about to build some amazing things!
What is CreatorCon on the Expo Show Floor?

CreatorCon at the Expo is your chance to explore, build, and connect:

  • Build an AI Agent: Create your own AI Agent in 30–45 minutes using real-world use cases.
  • IoT Garden: Discover how smart plants and live flows bring the ServiceNow AI Platform to life.
  • Community Cards: Scan fellow attendees, collect digital trading cards, and see your superhero-self come to life.
  • Community Programs: Meet MVPs, Rising Stars, and find your place in the global ServiceNow Community.

Additionally, you can stop by the Community Programs booth in the CreatorCon space on the World Forum Expo Show Floor to learn how you can join, or even start, a local chapter.
What are ServiceNow User Groups (SNUGs)?

ServiceNow User Groups (SNUGs) are in-person or virtual events where you can connect with peers, learn new skills, and grow your knowledge and network.

Join us at the SNUGs Social, a collaborative experience held during the networking reception at each World Forum event, designed for connection and Community-led good times.
Diamond Sponsors Join the companies that are leading the way in helping us put AI to work for people.
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