Upload a push certificate to your instance

Upload a push certificate to your instance so that you can use it later to connect your iOS device to the push notification system.

Before you begin

Using your Apple developer environment, create a push certificate and convert it to a PKCS (.p12) file. For details on generating the .p12 file with the required certificate and private key, see Enable push notifications and Communicate with APNs using a TLS certificate in the Apple documentation.

Note:

Ensure that your certificate is a push certificate and not a developer certificate. Also, if you're developing an app for testing purposes, ensure that you create a Sandbox certificate. If you're developing an app that you plan to launch in the Apple App Store, ensure that you create a Production certificate.

Role required: push_admin or admin

Note:

This process describes configuration used in the ServiceNow mobile app. Push Notification configuration for the current ServiceNow mobile UI can be found at Mobile push notifications

About this task

After you create a PKCS (.p12) file that contains the iPhone developer certificate and the private key used to sign the certificate, you need to upload the file to your instance. The system uses the information in the PKCS file to communicate with the APNs.

Procedure

1. Navigate to All > System Definition > Certificates, and then click New.
2. On the form, fill in the following fields:
   • Name: Enter a certificate name.
   • Type: Select PKCS12 Key Store.
3. Attach the PKCS (.p12) file to the record.
4. Click Submit.

What to do next

Create a push application record for your custom app